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Skills

  • Sales pipeline management
  • Regulatory compliance
  • Team building
  • New home sales forecasting
  • Event marketing and lead generation
  • Conflict resolution
  • Post-sale customer service
  • Customer feedback management
  • Loan preparations
  • Community engagement and outreach

Work Experiences

  • Provided strategic assistance to homeowners and homebuyers in the Atlanta metro area who were looking to buy or sell residential properties.
  • Boosted lead conversion rates dramatically.
  • Achieved results within the first several months.
  • Looked for industry trends on social media and through online sources.
  • Advised on home improvement techniques to increase resale value, aiding sellers in achieving sales prices 30% above market average.
  • Assisted buyers in navigating new community amenities, increasing long-term buyer satisfaction by 28%.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Assessed buyer demand.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Conducted trend analysis to streamline pricing strategies.
  • Analyzed comparable properties.
  • Assisted 17 buyers in securing their dream homes.
  • Collaborative team player.
  • Collaborative team player with expertise in post-sale customer relations, leading to a 20% reduction in negative reviews for new homes.
  • Accustomed to working with architects and designers to develop unique home upgrade packages, driving an additional $16 in upsell revenue annually.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Closed contracts worth over $2 in competitive markets.
  • Addressed client concerns efficiently and effectively.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Developed strong partnerships with 4 local real estate agencies, boosting cross-referral sales by 17%.
  • Regularly achieved 30% conversion rate from inquiry to contract by maintaining strong follow-up processes.
  • Awarded Outstanding Service Award for exceeding quarter-over-quarter sales targets by leveraging referral networks and closing 16 additional sales.
  • Recognized for consistently selling 5 homes per quarter, surpassing company averages by 21%.
  • Achieved 53% increase in positive customer feedback by delivering personalized new home purchasing experiences.
  • Successfully negotiated buyer-seller agreements within 3 hours, speeding up contract signing by 50%.
  • Collaborated cross-functionally with construction teams to ensure buyer timelines were met, improving delivery accuracy by 49%.
  • Tracked and reported key housing market trends, directly contributing to 48% revenue growth during 2015.
  • Created and maintained strong relationships with home loan officers, reducing buyer loan approval times by 58% days.
  • Led open house events, consistently generating interest from 4 prospective buyers at each session.

Affiliations

  • American Society of Safety Professionals
  • Institute of Residential Marketing (IRM) Certification
  • Society of Human Resource Management
  • International Council of Nurses
  • American Marketing Association
  • National Association of Exclusive Buyer Agents (NAEBA)
  • National Association of Home Builders (NAHB)
  • Jaycees
  • Residential Real Estate Council (RRC)
  • Lions Club

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Housing Market Intelligence Expert – Harbor & Co.
  • Certified Expert in Sustainable Real Estate (CESR) – Cedar Works
  • Apple Certified Associate (ACA)
  • Residential Construction Certified™ (RCC) - Beacon Labs
  • Accredited Buyer’s Representative (ABR) - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified New Home Sales Professional (CSP) - Beacon Labs
  • GRI Designation, Graduate Realtor Institute - Beacon Labs

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