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Skills

  • Compliance training development
  • Adult Learning Principles
  • First Aid/CPR
  • Process improvement
  • Employee retention strategies
  • Budgets
  • Competency-Based Training
  • Project implementation
  • Customer service training improvement
  • Business operations

Work Experiences

  • Assisted companies in developing training budgets, resulting in annual savings of over $16 for 11 companies.
  • Achieved year-on-year skill advancement of 85%.
  • Decreased training duration from 7 weeks to 8 weeks.
  • Achieved a 68% increase in participant engagement.
  • Authored a comprehensive training manual.
  • Achieved improvement over 2022.
  • Combined e-learning modules and in-person workshops.
  • Consistently assisted companies in achieving category by advising executives on best practices for employee growth and productivity goals.
  • Analyzed employee performance data to tailor ongoing training programs, resulting in a 39% improvement in workflow optimization proficiency by 2016.
  • Collaborated with cross-functional teams to identify areas for skill enhancement, which resulted in a 35% increase in customer satisfaction scores.

Summaries

  • Adapted to diverse work environments.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Achieved a 62% increase in time-to-productivity metrics for new hires.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Aligned talent development plans with performance goals.
  • Achieved a 61% improvement in budget management proficiency.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Achieved a 24% improvement in employee performance.
  • Achieved accessibility for 2 employees.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on category, method, and system.

Accomplishments

  • Deployed blended learning solutions combining online and instructor-led sessions, increasing training completion rates by 67% and participant satisfaction by 84%.
  • Structured quarterly skill assessments for 9 departments, achieving a measurable performance improvement of 46% in strategic planning.
  • Partnered with customer success to enhance internal knowledge-sharing processes, leading to a 40% reduction in team response times for employee inquiries.
  • Managed onboarding training resources and schedules, reducing downtime for new hires by three years, and increasing team readiness by 62% in first-week activity.
  • Integrated customer feedback into training content, resulting in a 41% improvement in post-training customer satisfaction ratings by 18 months.
  • Initiated a cross-functional learning framework that standardized training programs across 17 regions, reducing duplication of effort by 32%.
  • Facilitated the adoption of new leadership development programs, resulting in 15 managers promoting from within and a 33% increase in leadership retention.
  • Developed performance measurement metrics for ongoing competency-based employee development, achieving a 69% improvement in post-training assessments.
  • Executed annual training needs analysis, resulting in the development of 17 targeted instructional programs to meet unique departmental requirements.
  • Introduced interactive and multimedia-driven learning techniques, leading to a 53% improvement in knowledge retention after program completion.

Affiliations

  • Association for Talent Development (ATD)
  • E-learning Guild
  • International Society for Performance Improvement (ISPI)
  • Chief Learning Officer Business Intelligence Board
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Council for Adult and Experiential Learning (CAEL)
  • National Training and Simulation Association (NTSA)
  • National Association of Workforce Development Professionals (NAWDP)
  • Virtual Learning Leadership Alliance (VLLA)

Certifications

  • Certified Online Learning Facilitator, Cedar Works, 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Senior Professional in Human Resources (SPHR) - 2024
  • Certified Lifelong Learning and Workforce Development Specialist – Meridian – 2017
  • CompTIA A+ Technician
  • Certified E-Learning Specialist (CELS) Cedar Works 2023
  • Certified Diversity Recruitment Specialist – Beacon Labs – 2024
  • SHRM Certified Professional (SHRM-CP) – 2022
  • Salesforce
  • Certified Talent Optimization Specialist – 2016

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