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Skills

  • Team management
  • Service prioritization
  • Administrative support
  • Hors d'oeuvres service
  • Customer satisfaction management
  • Dining crew workflow optimization
  • High-volume dining
  • Wine pairings
  • Seating assignment preparation
  • Invoice generation

Work Experiences

  • Made reservations, informed servers and managers of large groups ahead of time, and prepared seating for guests.
  • Immediately recognized VIP customers and gave them special treatment, including preferred tables.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Communicated special promotions.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.
  • Used Salesforce to keep track of seated guests and available seating.
  • Assisted with organizing a weekly program that attracted 17 of new customers, helping to boost customer retention by method each week.
  • Made reservations in Salesforce by phone and email.
  • Awarded Innovation Award for exceptional poise.
  • Achieved a 20% improvement in customer satisfaction scores over several months.

Summaries

  • Team leadership, vendor management, and team leadership are all gifted at greeting visitors.
  • Customer Service Hostess with quality assurance and performance reporting abilities.
  • Expert in initiative with a strong aptitude for improved and implemented.
  • In fast-paced environments, he is able to maintain efficiency and calmness.
  • Looking forward to taking on a new challenge with a successful team.
  • Proficient in promoting metric by leveraging vendor management and strategic planning knowledge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Ability to recognize category issues and integrate metric solutions to achieve initiative.
  • HubSpot and Tableau experts with exceptional interpersonal skills.
  • Proven ability to run a metric front desk, keep customers happy, and resolve conflicts.

Accomplishments

  • Created a detailed seating arrangement system to handle high guest volume without compromising service quality, reducing wait times by metric.
  • Hosted over 4 guests during high-profile events, ensuring smooth operations and maintaining positive client relationships.
  • Utilized system to track guest preferences, contributing to an enhanced level of personalized service that improved repeat guest frequency by 78%.
  • Developed a guest personalization program, increasing return visitor rates by 83% through tailored experiences and follow-ups.
  • Proactively worked with colleagues to optimize seating arrangements, improving customer flow and reducing guest confusion by 79%.
  • Assisted with developing a loyalty program that increased repeat customers by 76% within 6 months.
  • Collaborated with internal teams to manage event guest lists, preventing overbooking and reducing customer complaints by 55%.
  • Contributed to upselling efforts during events, boosting revenue by $231,000 in several months.
  • Leveraged phone etiquette and professional communication to manage a busy reservation line, increasing bookings by 67% over three years.
  • Worked closely with the waitstaff and kitchen crew to ensure timely table service, which resulted in a 26% increase in table turnover rates.

Affiliations

  • Affiliated with the International Customer Experience Council (ICEC), participating in annual events focused on refining customer service strategies.
  • Participated in the Restaurant Business Leadership Course, learning advanced inventory tracking and resource optimization methods.
  • Received recognition for Hospitality Excellence from category, acknowledged for enhancing guest experiences across multiple areas.
  • Active member of the Society for Hospitality and Foodservice Management (SHFM), participating in industry-specific workshops to enhance customer service skills.
  • Member of the Customer Relations Professionals Network (CRPN), enhancing phone etiquette and walk-in guest servicing techniques.
  • Alumni of process’s Hospitality Leadership Program, specializing in event logistics and personalized customer experience.
  • Active participation in the Event Service Professionals Association, expanding skills related to large-scale venue management and promotion.
  • Hospitality Supervisory Certification from the National Restaurant Association, focusing on staff mentoring and customer-facing responsibilities.
  • Active participant in the Hospitality Financial and Technology Professionals (HFTP), expanding knowledge in technologies that track and optimize sales.
  • Completed HACCP Food Safety Certification in 2021, furthering expertise in health and safety compliance within customer-facing service.

Certifications

  • Diploma in Customer Service and Sales method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Hospitality Leadership Certificate metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Hotel Industry Analytics (CHIA)
  • First Aid, CPR, and AED Certification - system
  • CompTIA Network+
  • Certified Restaurant Server (CRS) - Northwind
  • Front Office Services Training Program Beacon Labs

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