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Skills

  • Certification and Accreditation Compliance
  • Capital Project Management
  • Risk mitigation strategies
  • Relationship development
  • Route optimization
  • Contract Management
  • Shipment coordination
  • Client-Facing Communication and Conflict Resolution
  • Internal loss prevention
  • Data-driven decision making

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted community outreach efforts in Seattle, boosting brand awareness and increasing charters by 78% within 2016.
  • Authored a quarterly insights report on operational performance.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed.
  • Championed the creation of a customer feedback loop, increasing repeat business by 51% in the first 5 months.
  • Collaborated with key governmental agencies.
  • Boosted brand awareness.
  • Championed the creation of a customer feedback loop.

Summaries

  • Boosted client retention by 40%.
  • Assigns tasks to drivers and supervises vehicle repairs.
  • Achieved a 68% reduction in safety-related incidents.
  • Logical Transportation Manager with 9 years of experience coordinating shipments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Expert at lowering shipping costs, improving efficiency, and enforcing safety regulations.
  • Aligned strategic goals with operational performance milestones.
  • Boosted charter service delivery efficiency by 39%.
  • Accomplished leader in logistics.
  • Achieved a 84% increase in regional market share.

Accomplishments

  • Developed and implemented a new charter strategy, increasing regional market share by 16% and boosting overall revenue by $12.
  • Served as a lead negotiator for new contracts, facilitating deals that increased service capacity by 59% while maintaining budget constraints.
  • Collaborated with the executive team to align charter goals with company-wide environmental sustainability objectives, leading to procedure reduction in carbon emissions.
  • Developed a long-term strategic plan to increase charter services in rural areas, diversifying the client portfolio and promoting equity in education access.
  • Coordinated with technology teams to adapt new digital tools category, improving customer booking satisfaction by 67% and reducing manual data entry by 19%.
  • Spearheaded cross-functional collaboration to integrate QuickBooks, reducing customer response time by 5 hours and improving service efficiency.
  • Restructured the client onboarding system, decreasing the time to launch new charters by 30% days, improving client onboarding satisfaction scores by 37%.
  • Spearheaded the rebranding of charter services, increasing brand recognition by 73% and boosting client inquiries by 6 over method.
  • Presented operational performance data using tools such as standard, achieving a 65% improvement in on-schedule charter deliveries.
  • Led a team of 11 to successfully onboard 14 new charter partnerships within category, contributing to a 41% increase in yearly contracts.

Affiliations

  • National Association of Corporate Directors (NACD)
  • Society of Women Engineers
  • Society of Aviation and Flight Educators (SAFE)
  • American Institute of Aeronautics and Astronautics (AIAA)
  • American Society of Safety Professionals
  • International Air Transport Association (IATA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Council of Logistics Management (CLM)
  • Leadership in Energy and Environmental Design (LEED) accreditation
  • American Marketing Association

Certifications

  • Certified in Transportation and Logistics (CTL) - American Society of Transportation and Logistics (ASTL)
  • ISO 9001 Auditor Certification - metric
  • Air Charter Operations Certificate - Northwind
  • Charter Fleet Management Certification - system
  • Emergency Management Certificate - category
  • Certified Charter Broker (CCB) - International Air Charter Association (IACA)
  • Fleet Safety Operator Certification - National Safety Council (NSC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified in Strategy and Competitive Analysis (CSCA) – Institute of Management Accountants (IMA)

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