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Skills

  • Auditing and Regulatory Compliance
  • Risk mitigation strategies
  • Strategic planning and execution
  • Data-driven decision making
  • Organization
  • Staff training and development
  • MS Office
  • Internal loss prevention
  • Budget control
  • Budget management and financial oversight

Work Experiences

  • Boosted company reputation.
  • Achieved results over category.
  • Increased account revenue by 7% and increased backhaul revenue by $13.
  • Achieved results during 17-year tenure.
  • Achieved a 36% improvement in customer satisfaction scores.
  • Achieved compliance with PMP.
  • Achieved a 60% reduction in operational incidents.
  • Built a high-performing cross-departmental onboarding team responsible for integrating 11 transported goods into charter services, improving revenue by $9.
  • Achieved a 42% reduction in fuel costs.
  • Contributed to $15 in new revenue.

Summaries

  • Boosted revenue by 66%.
  • Achieved key certifications before the established deadline.
  • Boosted client retention by 40%.
  • Achieved a 53% reduction in operational incidents.
  • Aligned closely with organizational goals.
  • Achieved zero client disruptions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Director of Charters is a multi-talented Director of Charters who is consistently rewarded for planning and operational improvements.
  • Achieved a 84% increase in regional market share.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Partnered with community leaders on fundraising events that raised $6, ensuring the wide-scale expansion of regional charter services.
  • Collaborated with the executive team to align charter goals with company-wide environmental sustainability objectives, leading to procedure reduction in carbon emissions.
  • Established a digital documentation process that reduced paperwork errors by 42%, streamlining auditing procedures.
  • Coordinated with technology teams to adapt new digital tools category, improving customer booking satisfaction by 67% and reducing manual data entry by 19%.
  • Executed plans to expand charter operations into category, increasing territorial reach by 43% and generating $9 in additional revenue.
  • Developed and implemented a new charter strategy, increasing regional market share by 16% and boosting overall revenue by $12.
  • Optimized existing operating routes to cut fuel consumption by 81% and increase vehicle turnaround times by 4%.
  • Developed a long-term strategic plan to increase charter services in rural areas, diversifying the client portfolio and promoting equity in education access.
  • Designed and executed route optimization plan, reducing vehicle fuel consumption by 80% and improving sustainability efforts.
  • Collaborated with team of 7 in the development of procedure.

Affiliations

  • Society of Aviation and Flight Educators (SAFE)
  • Project Management Institute
  • American Institute of Aeronautics and Astronautics (AIAA)
  • American Association of Airport Executives (AAAE)
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • National Association of Social Workers
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Charter Fleet Management Certification - system
  • Project Management Professional (PMP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Chartered Manager (CMgr) - Chartered Management Institute (CMI)
  • Certified Aviation Manager (CAM) – program
  • Apple Certified Associate (ACA)
  • CompTIA Security+

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