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Skills

  • Accounts payable/receivable
  • Excel in framework
  • Multi-Task Management
  • Business operations
  • Problem resolution
  • Kennel cleaning and sanitizing methods
  • Cash drawer balancing
  • Budgets
  • Records maintenance
  • MS Office

Work Experiences

  • Advised
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Recommendation
  • Got better.
  • Kept track of all company inventory by monitoring multiple databases.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Verified over $16 in cash and credit payments on a daily basis.
  • Had planned ahead.
  • Successfully led key projects that yielded a initiative.

Summaries

  • Versatile
  • Deadline-driven
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Service-driven
  • Casino Cashier is articulate and driven to succeed.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Expert
  • Program and procedure are examples of abilities.

Accomplishments

  • Reduced the occurrence of till shortages by implementing new shift-change cash handling protocols.
  • Utilized cross-functional teamwork during large-scale events, reducing total transaction time by 18% and meeting organizational KPIs.
  • Implemented a streamlined documentation system that reduced ticket processing time by 21%, improving shift end efficiency.
  • Collaborated with security and surveillance teams to ensure compliance with anti-money laundering regulations, safeguarding 3 in total revenue.
  • Served as the shift lead cashier during peak events, balancing over $13 in daily transactions without discrepancies.
  • Achieved 60% resolution rate on customer cash disputes by handling inquiries efficiently and professionally.
  • Suggested improvements to the ticket reconciliation process which reduced end-of-shift discrepancies by 19%.
  • Streamlined the customer payout process for high-rollers, improving their service experience while ensuring regulatory adherence, reducing customer complaints by 68%
  • Improved overall team response time for customer payouts by 53%, meeting all performance and regulatory guidelines.
  • Collaborated with security and management to reduce payment errors by 33% through increased attention to regulatory compliance.

Affiliations

  • Professional Cash Handlers Association (PCHA)
  • Society of Anti-Money Laundering Professionals
  • Toastmasters
  • International Currency Exchange Association
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Institute of Financial Operations (IFO)

Certifications

  • Advanced Techniques in Casino Fund Accountability – Brightline Certification
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Cash Handling Integrity Certification for Gaming Professionals – Arizona Accrediting Body
  • Gambling Regulatory Compliance Professional (GRCP) – American Gaming Association
  • Certified Public Accountant (CPA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Gaming Industry Currency Transaction Reporting Certification – North Carolina
  • Player Safety and Security Procedures in Casino Environments Certification – program
  • Money Handling and Exchange Certification – method

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