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Skills

  • Operations management
  • Bank reconciliation
  • Positive learning process
  • Product ordering
  • Problem resolution
  • Weekly Payroll
  • Records maintenance
  • Excellent communication
  • Bilingual in French
  • Accounts payable/receivable

Work Experiences

  • Was in charge of overseeing and maintaining overall slot machine functionality, as well as reporting any repair issues to maintenance staff as soon as possible.
  • Identified appropriate standard solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Invented
  • Started it.
  • Did some research.
  • Responded quickly to customer concerns and resolved procedure issues using strategic planning and stakeholder engagement.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • In charge of day-to-day operations and equipment maintenance in the initiative department.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Managed

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Ambitious
  • Adaptable, tenacious, and capable project manager with over 12 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Collaborate with commercial lenders to achieve sales targets.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Proactive
  • Expert
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Worked with management to create secure handling and movement procedures for cash and chips, reducing labor costs around secure joints by 66%.
  • Balanced cash drawer and shift balances daily, managing a total cash flow of up to $5 with 71% accuracy.
  • Introduced a daily reconciliation system that helped track and report cash flow changes, reducing errors by 46%.
  • Assisted in implementing new security protocols, contributing to the detection and prevention of fraudulent activities and a 45% reduction in discrepancies.
  • Utilized cross-functional teamwork during large-scale events, reducing total transaction time by 18% and meeting organizational KPIs.
  • Recommended and helped implement new cashier balancing techniques resulting in 32% fewer shortages and overages per shift.
  • Proactively identified counterfeit currency transactions, safeguarding an average of $13 per shift.
  • Utilized QuickBooks to improve checkout accuracy and optimize real-time payouts, resulting in 32% faster customer service.
  • Consistently exceeded monthly target on error-free transactions by 53%. Recognized by management for accuracy and trustworthiness.
  • Suggested improvements to the ticket reconciliation process which reduced end-of-shift discrepancies by 19%.

Affiliations

  • National Casino Employees Association
  • American Medical Informatics Association
  • International Casino Surveillance Network (ICSN)
  • Women in Gaming and Hospitality Australasia
  • Gambling Compliance Global Regulatory Group
  • Financial Industry Regulatory Authority (FINRA) Certifications
  • International Council of Nurses
  • Society of Anti-Money Laundering Professionals
  • Association for Computing Machinery
  • American Society of Safety Professionals

Certifications

  • Certified Professional Casino Supervisor (CPCS) - Georgia Gaming Commission
  • Player Safety and Security Procedures in Casino Environments Certification – program
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Network+
  • Certified High-Stakes Cash Operations Professional – 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Bank Secrecy Act Awareness Certification – Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Cash Cage Handling Masterclass Certification – Accredited by metric
  • Association for Project Management (APM)

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