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Skills

  • Process improvement
  • App store compliance and management
  • Incident response and resolution
  • Customer service
  • Change Management
  • Adaptability to fast-paced environments
  • Sales and marketing
  • MS Office
  • Business Administration
  • Regulatory compliance

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Increased productivity by 17% while lowering staffing and operational costs.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Achieved President's Club for finance performance.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Allowed for quicker bug resolution.
  • Achieved results within the first 11 months.
  • Achieved a 21% improvement in user experience.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Mobile Coordinator who is proactive and meticulous, with over 5 years of experience in the standard industry.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Professional who is both energetic and poised.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.

Accomplishments

  • Established a real-time monitoring system for mobile devices, decreasing downtime by 69%.
  • Collaborated with vendors to implement the latest mobile OS upgrades, improving device security by 24%.
  • Proactively addressed mobile operating system vulnerabilities, boosting device uptime by 43%.
  • Played a critical role in the migration of 10 mobile devices to a new MDM platform, achieving minimal downtime for end-users.
  • Documented and resolved framework which led to metric.
  • Coordinated all mobile deployments for Workday, resulting in a 61% boost in user satisfaction within the first month.
  • Ensured enterprise-wide mobile compliance with metric, receiving industry certification and improving audit results by 79%.
  • Enabled company-wide mobile device encryption, improving data security and compliance across 16 regions.
  • Piloted a mobile device management (MDM) system, reducing security breaches by 83% within the first 16 months.
  • Resolved product issue through consumer testing.

Affiliations

  • App Developers Alliance
  • Jaycees
  • Independent Mobile Contractors Association (IMCA)
  • International Test and Evaluation Association (ITEA) for Mobile Testing
  • Project Management Institute (PMI) - Certified Associate in Project Management (CAPM)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Toastmasters
  • Mobile Application Development Association (MADA)
  • International Council of Nurses

Certifications

  • Google Associate Android Developer Certification
  • Google IT Support Professional Certificate
  • Certified Agile Project Manager (CAPM) – program
  • Mobile Application Testing Specialist – category
  • Certified Android Mobile Application Developer – initiative
  • Mobile Testing Certification – metric
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect

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