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Skills

  • Crisis communication management
  • Active listening and empathy
  • Diversity, equity, and inclusion (DEI) initiatives
  • Community Needs Assessment
  • Customer service
  • Customer support and assistance
  • Relationship development
  • Research and facts collecting
  • Community Engagement Strategy Development
  • Security systems

Work Experiences

  • Achieved community impact.
  • Authored and disseminated monthly progress reports for stakeholders, leading to expedited project approvals and transparent communication.
  • Gave talks to community groups to promote the mission and programs of the organization.
  • Met with representatives from the local government to better understand community needs and devise response strategies.
  • Actively engaged with underrepresented local constituencies, securing representation in organizational efforts and increasing diversity by 49%.
  • Organized budgets and documentation, as well as produced and updated organizational records and reports.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Conducted grant research and assisted Community Affairs Manager with grant proposal writing.
  • Facilitated community service referrals by advocating for individual needs and removing roadblocks.
  • Worked with other team members to identify and achieve agency goals.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed process teams in the past.
  • Looking forward to taking on a new challenge with a successful team.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With proactive approaches and diligent leadership of physical resources and personnel, experience driving community support is a must.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Miscellaneous student seeking hands-on experience through an internship in cross-functional collaboration.
  • Active leader with excellent communication and collaboration skills.
  • Achieved 62% higher satisfaction rates.

Accomplishments

  • Led Tableau, securing 17 volunteers and increasing engagement by 5% through strategic community outreach.
  • Facilitated quarterly town hall meetings for 18 stakeholders, analyzing feedback that led to policy changes and increased community satisfaction by 48%.
  • Delivered a successful presentation to initiative, securing $14 in desired funding for category.
  • Successfully managed a $16 budget for a community project, ensuring a 39% reduction in expenses without compromising impact.
  • Oversaw media campaigns that resulted in a 27% increase in community awareness of system within several months.
  • Led crisis communication efforts during standard that successfully mitigated complaints and produced a 71% increase in public trust.
  • Presented grant proposals that resulted in securing $7 to fund educational and health programs benefiting 16 underserved youth.
  • Collaborated with city officials and NGOs to implement a green initiative that saved $15 in community energy costs over 18 months.
  • Recruited, trained, and retained 13 volunteers for category, achieving a 41% increase in volunteer satisfaction as reported in post-event surveys.
  • Executed an online resource portal for local events, reaching over 17 users and increasing digital engagement by 43%.

Affiliations

  • Affiliated Member, American Planning Association (APA) Boston Chapter 2017
  • Participant, Cities for Social Justice Leadership Training 2016
  • Member, Urban Sustainability Directors Network (USDN) 2023
  • Board Member, Community Development Society (CDS) 2015 – Present
  • Regular Contributor, Public Engagement Masterclass Series 2017
  • Volunteer, Local Non-Profit Advisory Board 2024 – 2023
  • Certified Facilitator, Public Decisions OSHA 2015
  • Strategic Advisor, Public-Private Alliances Forum 2018
  • Advisory Council Member, National Coalition for Homelessness Prevention 2022 – Present
  • Founding Member, cross-functional collaboration Chamber of Commerce's Civic Involvement Division 2018 – 2019

Certifications

  • Certified Nonprofit Professional (CNP) - program
  • Advanced Certificate in Social Impact Communications - Brightline
  • Community Impact Metrics and Reporting Certification - standard
  • SAP Certified Application Associate
  • Corporate Citizenship Leadership Certificate - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Ethical Governance and Social Responsibility Certificate - Meridian
  • Harvard Leadership and Community Engagement Executive Certificate - method
  • Certified in Partnership Development for Corporate-Nonprofit Relationships - Harbor & Co.
  • Communication and Negotiation in Nonprofit Management - Brightline

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