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Skills

  • Communication with faculty and staff
  • Classroom coordination
  • Regulatory compliance
  • Accounting familiarity
  • Budgets
  • MS Office
  • Appointment setting
  • 12 WPM typing speed
  • Project organization
  • First Aid/CPR

Work Experiences

  • Collaborated with IT to integrate a new class scheduling software that improved the speed of course enrollment by 22%.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Class Checkers and clients.
  • Achieved a 23% satisfaction rate in post-enrollment surveys.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Communicated classroom availability to faculty.
  • Based on survey results.
  • Audited class records.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Collaborated with the registrar’s office to audit and rectify discrepancies in class records, ensuring 75% compliance with university policies.
  • Created time sheets for 10 executives and employees in 6 months.

Summaries

  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Class Checker with a collaborative mindset, consistently reaching a 54% reduction in schedule errors by working closely with IT and academic departments.
  • Analytical Class Checker experienced in using Excel and Salesforce for class capacity reporting, helping forecast trends that improved resource allocation across 7 departments.
  • Adept at identifying enrollment capacity issues.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Achieved a 74% faster response time during peak registration periods.
  • Analyzed registration trends.
  • Achieved a 41% reduction in scheduling conflicts.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Class Checker known for optimizing class schedules while maintaining compliance, achieving a 51% reduction in scheduling conflicts across multiple departments.

Accomplishments

  • Created a manual classroom availability tracking system during downtime, ensuring functionality of class assignments at 53% during critical periods.
  • Performed detailed classroom space audits for method, improving seating strategy and putting underutilized space to optimal use.
  • Created a contingency registration system for peak enrollment periods, reducing processing delays by 56% during heightened student demand.
  • Collaborated with team of 5 in the development of category.
  • Collaborated with faculty and administration to identify over-enrollment risks early, averting potential schedule disruptions for 18 high-demand courses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined course selection process for human resources by reducing registration errors and improving student satisfaction by 55%.
  • Identified key registration issues during the audit of academic policies, suggesting changes that improved the student registration experience by 50%.
  • Resolved product issue through consumer testing.
  • Led a process audit that identified opportunities to improve seating utilization, resulting in increased classroom engagement and room usage by 58%.

Affiliations

  • American Medical Informatics Association
  • Society for College and University Planning (SCUP)
  • American Marketing Association
  • Society of Women Engineers
  • Association for University Capacity and Enrollment Management (AUCEM)
  • International Council of Nurses
  • Association for the Assessment of Learning in Higher Education (AALHE)
  • Student Affairs Professionals in Higher Education (NASPA)
  • Association for Curriculum Development and Academic Scheduling
  • Educational Technology Industry Network (ETIN)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Higher Education Records Analyst (CHERA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Oracle PeopleSoft Campus Solutions Certification
  • Certified in Education Data Management Systems (CEDMS)
  • CompTIA Network+
  • Certified Data Privacy Professional (CDPP)
  • Qualtrics Certified Expert in Surveys and Data Analytics
  • Certified Administrative Professional for Education (CAP-Ed)
  • Certified Process Manager for Education Administrators (CPMEA)

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