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Skills

  • Compliance with corporate policies and standards
  • Interdepartmental communication
  • Budgets
  • MS Office
  • Document audit and archiving
  • Presentation design
  • Inventory management
  • Supervision
  • Customer service
  • Workflow planning

Work Experiences

  • Created a weekly status report template.
  • Achieved a 45% improvement in on-time payments.
  • Coordinated meeting logistics for internal and external stakeholders, improving meeting attendance rates and ensuring proper post-meeting follow-ups.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of billing, collection, and reporting for an office that generated over $2 per year.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Completed 7 employees' bi-weekly payroll.
  • Cleared over $9 in backlogs.
  • Effectively managed costs and billing, as well as financial discrepancies, by using system software to organize account information.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved improvement over the past year.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Achieved on-time disbursements for three years.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 47% boost in team efficiency.
  • With over 2 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • To meet project objectives, prioritize projects and multitask effectively.

Accomplishments

  • Enhanced vendor relations by negotiating service agreements, achieving an annual savings of $17 for the office budget.
  • Led a data reconciliation initiative that resulted in 55% accuracy improvement for departmental records.
  • Assisted HR with onboarding 6 new employees, ensuring all documentation was completed ahead of deadlines.
  • Tracked and reported expenses for multiple departments, reducing reimbursement times by 63%.
  • Created digital filing systems that reduced document retrieval times by 77% and improved overall office organization.
  • Collaborated with team of 11 in the development of initiative.
  • Implemented a new archiving protocol that saved 65% in storage costs and optimized document accessibility.
  • Actively participated in team meetings and took detailed minutes, ensuring actionable summaries were distributed within 6 hours of meeting completion.
  • Provided daily support to the executive team by prioritizing high-impact tasks, improving overall team efficiency.
  • Supported finance team by creating and submitting invoices, leading to a 46% reduction in outstanding accounts receivable.

Affiliations

  • National Business Education Association (NBEA)
  • American Medical Informatics Association
  • Project Management Institute (PMI) – Administrative Professional Chapter
  • American Marketing Association
  • Society for Government Meeting Professionals (SGMP) – Junior Member
  • National Contract Management Association (NCMA)
  • Member of the Association of Office Services Professionals 2021
  • International Association of Administrative Professionals (IAAP)
  • Association of Information Technology Professionals
  • Trainee in Human Resource Certificate Program category

Certifications

  • Excel Skills for Business - Coursera
  • Time Management Certification from Meridian
  • First Aid and CPR Certification, 2016
  • Certificate in Executive Assistant Skills - initiative
  • Apple Certified Associate (ACA)
  • Leadership Essentials - process
  • Certified Facility Management Professional (CFMP)
  • Diversity and Inclusion in the Workplace Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)

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