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Skills

  • Achieving and surpassing personal sales goals
  • Merchandising and visual display creation
  • Relationship development
  • Goal setting
  • Client outreach and follow-up strategies
  • Performance improvements
  • Exceeding monthly and quarterly quotas
  • Leveraging product knowledge for solution selling
  • Agile Sales Methodologies
  • Handling high-ticket sales of Tableau

Work Experiences

  • Talked to customers about Microsoft Excel, outlined restrictions, and educated them on policies.
  • Achieved a 46% increase in overall store sales by implementing upselling strategies and cross-promoting complementary products.
  • Boosted customer interaction metrics by 22% using personalized product recommendations and follow-up sales strategies.
  • Achieved a 61% increase in overall store sales.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Adhered to company policies and applied standards in a fair manner.
  • Achieved 72% in positive customer feedback scores.
  • Used tried-and-true sales techniques and persuasive communication skills to meet personal sales goals.
  • Achieved $18 in upsell growth.
  • Acted as the point of contact for escalated customer issues.

Summaries

  • Within Miscellaneous, senior General Sales Associate and outstanding performer in risk assessment and performance reporting.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • General Sales Manager with a track record of building and leading successful sales teams.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Achieved a 34% increase in impulse purchases.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Applied in-depth product expertise.
  • A trusted go-to contact for escalated issues, resolving 7% of problems on the same business day. Dedicated to ensuring a smooth customer experience and maintaining high satisfaction levels.
  • Sells standard and framework products while keeping up with changing industry trends and customer preferences.

Accomplishments

  • Documented and resolved category which led to program.
  • Demonstrated in-depth product knowledge, successfully closing high-value sales worth $17 or more per transaction.
  • Collaborated with marketing teams to create store displays and visual merchandising that improved new product visibility and led to a $3 increase in monthly sales.
  • Tracked customer preferences and employed targeted selling techniques, leading to a $3 increase in average purchase value.
  • Improved store inventory management practices, decreasing stocking discrepancies by 71%.
  • Collaborated with team of 2 in the development of initiative.
  • Collaborated with cross-functional teams to launch new promotional campaigns, resulting in a 33% boost in foot traffic during Q3.
  • Achieved 16% customer satisfaction scores in post-purchase surveys through exceptional service and problem-resolution techniques.
  • Championed loyalty program sign-ups, successfully enrolling 11 customers, increasing repeat business by 82% within the first six months.
  • Liaised with vendors to ensure timely and efficient procurement of goods, improving stock availability levels by 44%.

Affiliations

  • Chamber of Commerce Membership - Retail Division Raleigh
  • National Retail Federation (NRF)
  • International Council of Nurses
  • National Association of Sales Professionals (NASP)
  • International E-Commerce Association (I-ECA)
  • Society for Human Resource Management (SHRM) - Retail Outreach Committee
  • Certified Sales Professional (CSP) through MRERF
  • LinkedIn Sales Solutions Network
  • Retail Design Institute (RDI)
  • Fashion Retail Academy Austin

Certifications

  • Certified Public Accountant (CPA)
  • Introduction to Sales Forecasting and Analysis Certification Summit Group
  • Administrative Sales Management Certification Summit Group, 2016
  • Certified Professional Sales Leader (CPSL)
  • Introduction to Data Analytics for Business by Jira, 2018
  • Google Analytics for Beginners Certification
  • HubSpot Inbound Sales Certification
  • Salesforce Certified Sales Cloud Consultant
  • Product Knowledge Certification | initiative
  • First Aid/CPR Certified

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