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Skills

  • Item promotion
  • Tableside service
  • Cash handling expert
  • Wine service
  • Beverage preparation
  • To-go order preparation
  • Customer order accuracy
  • Order accuracy
  • Upselling techniques
  • Cash Handling

Work Experiences

  • Evaluated a 4 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Implemented new drink policies that resulted in a 16% reduction in over-pouring.
  • Achieved outstanding customer retention rates at Columbus.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic process restaurant.
  • Achieved results within 12 months.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.

Summaries

  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Take-Out Server with over 2 years of system and program service experience.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Ambitious server with 7 years of experience increasing standard sales and providing guests with personalized service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Take-Out Server is a multi-talented Take-Out Server who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Monitored and replenished essential take-out supplies, reducing order delays due to supply shortages by 69%.
  • Executed daily pre-shift prep checks to ensure readiness for service, helping the team reduce service delays for high-volume peak hours.
  • Supported holiday season marketing initiatives by offering personalized take-out solutions, increasing take-out sales by 24% over the campaign period.
  • Used point-of-sale (POS) systems such as Power BI to accurately process orders and payments, while offering training to new team members on the platform.
  • Recognized by management for consistently maintaining inventory levels and reducing shortages of take-out packaging and condiments by 85%. Optimized the ordering schedule to align better with peak demand.
  • Lead a shift team in the management and assembly of up to 17 take-out orders in one day, delivering excellent customer service without compromising accuracy.
  • Maintained the take-out area’s cleanliness and organization as per state and local health guidelines, reducing the risk of contamination and ensuring a safe customer experience.
  • Supported a team initiative to improve take-out service quality, contributing to an increase of 66% in customer satisfaction over 2022.
  • Supported the reduction of packaging shortages by managing take-out inventory, leading to a 59% improvement in efficient stock management.
  • Handled customer calls and take-out orders with professionalism and accuracy, increasing phone order efficiencies by 61%.

Affiliations

  • Hospitality Solutions for Takeout Experts Association
  • International Association of Administrative Professionals
  • Foodservice Institute of America
  • National Food Safety Management Council
  • Society of Women Engineers
  • Digital Food Delivery and Takeout Services Alliance
  • National Association of Quick Service Providers
  • National Restaurant Association
  • Association for Supply Chain Management (APICS)
  • Association for the Promotion of Eating Establishments

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Restaurant Professional (CRP) by TrainCan
  • Provide Excellent Customer Service Certification for Restaurant Workers
  • Conflict Resolution and De-escalation Techniques by procedure
  • First Aid & CPR Certification accredited by Red Cross
  • Certified Food Protection Manager (CFPM) via Ironclad Systems
  • Certified Public Accountant (CPA)
  • COVID-19 Food Safety Training from ServSafe or local health department

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