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Skills

  • Business operations
  • Data Management
  • Process implementation
  • Data analysis
  • Team building
  • Customer service excellence
  • Food preparation
  • First Aid/CPR
  • Team Leadership
  • Clerical support

Work Experiences

  • Achieved Lean barista certification.
  • Made more than 2 batches of coffee per two years, keeping an eye on inventory levels to avoid empty machines during busy hours.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Double-checked the data's accuracy and integrity.
  • Achieved results within two years.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
  • Transported Jira to three years customer locations.
  • Analyzed sales data.

Summaries

  • Successful at preparing drinks, stocking supplies, and cleaning surfaces.
  • Well-versed in a variety of brews and known for interacting with people from all walks of life.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Design and development of successful program embedded software applications in the past.
  • Cafe Lead who is enthusiastic and driven and is looking for a long-term position in a high-volume method setting.
  • With diligence and attention to customer needs, familiar with process operations and prepared to enhance Meridian success.
  • Achieved operational success through staff cross-training, reducing labor dependencies and increasing efficiency during peak periods by 55%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Leveraged customer feedback to refine seasonal offerings, contributing to a 4x return on investment for the limited-time promotions.
  • Increased espresso bar efficiency by reorganizing workstation layout, reducing beverage preparation time by 79%.
  • Developed a new scheduling system that contributed to 2 fewer labor hour conflicts per week, improving team satisfaction.
  • Generated 8 in additional revenue through special promotions targeting loyalty program members during seasonal sales initiatives.
  • Established a weekly stock reconciliation system, preventing inventory discrepancies and reducing order errors by 41%.
  • Reduced average service speed by three years during high-traffic periods, increasing customer turnover rate by 85% without sacrificing quality.
  • Reduced overall ingredient waste by 42% by optimizing inventory forecasting and implementing FIFO (first-in, first-out) processes.
  • Designed and executed customer satisfaction surveys, resulting in actionable insights that improved net promoter score by 57% points.
  • Supervised the introduction of new automated brewing equipment that saved 67% of staff labor on routine beverage production.
  • Collaborated with team of 16 in the development of category.

Affiliations

  • Certified Foodservice Professional (CFSP) Certification
  • Toastmasters
  • Coffee Roasters Guild
  • Foodservice Equipment Distributors Association (FEDA)
  • International Council of Nurses
  • Freemason
  • National Association of Coffee Roasters
  • Barista Guild of America
  • Rotary International
  • Ethical Coffee Buyers Alliance

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Food and Beverage Leadership Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid and CPR Certification (Northwind, 2016)
  • Small Local Business Marketing Partner Certificate
  • Social Media Marketing Certification by Power BI
  • Certified OpenTable Professional (Tableau)
  • Certified Protection Officer (CPO)
  • First Aid/CPR Certified

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