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Skills

  • System updates
  • Cultural sensitivity
  • Microsoft Office Suite proficiency
  • Eligibility Determination
  • Insurance verifying
  • Appointment scheduling
  • Problem-solving
  • Team management
  • Front desk operations
  • Document filing

Work Experiences

  • Accelerated the discharge process for patients by closely monitoring the completion of registration tasks, reducing hospital stay times by 71% hours.
  • Secured patient information and confidential medical records in accordance with HIPAA privacy rule standards to protect patients' privacy.
  • Collaborated with IT and administrative professionals to introduce security protocols that safeguarded patient data, achieving PMP compliance.
  • Used Asana to make appointments.
  • Conducted proactive outreach.
  • Achieved Employee of the Year recognition.
  • Communicated available financial options clearly.
  • Addressed billing inquiries.
  • Assisted patients with financial difficulties.
  • Explained the estimated cost of medical treatments and answered patient questions to ensure that the proposed services were well understood.

Summaries

  • Managed patient-related accounts receivables and achieved a repayment rate of 2% at a large medical facility.
  • Adept at resolving conflicts.
  • Assisted billing teams in pre-verifying insurance claims.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Patient Access Representative with a strong work ethic and extensive medical services background.
  • Patient Service Representative with extensive knowledge of system.
  • 16 years of experience as a patient service representative.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Positive outcomes were achieved thanks to excellent communication skills and an empathetic nature.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.

Accomplishments

  • Collaborated with engineering to expedite insurance and copay verifications, consistently achieving same-day clearances for 63% of admitted patients.
  • Ensured timely reporting and compliance with hospital policies and regulations, receiving recognition for maintaining a 51% compliance rate in all registration-related audits.
  • Facilitated the successful implementation of a self-service kiosk system, reducing patient wait times by an average of 15 minutes per visit.
  • Maintained a 73% registration accuracy rate while handling high patient volume, praised for attention to detail and efficient data entry skills.
  • Handled over 16 patient registrations daily while adhering to HIPAA guidelines, maintaining a 46% accuracy rate in document processing.
  • Played an instrumental role in contributing to a 33% reduction in registration errors by conducting monthly audits and providing feedback to front desk staff.
  • Top performer in processing patient admissions, consistently surpassing the departmental KPI for registration accuracy by 31%.
  • Implemented a paperless patient intake process that saved $6 annually in administrative costs while improving data retrieval speeds.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced the accuracy and efficiency of patient registration documentation, which contributed to a 30% decrease in denied insurance claims.

Affiliations

  • Medical Group Management Association (MGMA)
  • International Council of Nurses
  • American College of Healthcare Executives (ACHE)
  • Rotary International
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Patient Advocate Foundation
  • National Association of Healthcare Access Management (NAHAM)
  • International Association of Administrative Professionals

Certifications

  • ServSafe
  • Health Information Technology Certification from American Health Information Management Association (AHIMA)
  • SHRM Certified Professional (SHRM-CP)
  • Medical Insurance Coding Specialist Certification from Lakeside Partners
  • Salesforce
  • Certified Medical Reimbursement Specialist (CMRS) from American Medical Billing Association (AMBA)
  • Certified Patient Experience Professional (CPXP) from Patient Experience Institute
  • Certified Revenue Cycle Professional (CRCP) from Healthcare Financial Management Association (HFMA)
  • Certified Patient Account Representative (CPAR) from Healthcare Financial Management Association (HFMA)
  • Patient Access Certification (from National Association of Healthcare Access Management - NAHAM)

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