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Skills

  • System updates
  • Appointment scheduling
  • Formularies
  • Patient Registration
  • Operational improvement
  • Cross-departmental collaboration
  • Process improvement
  • Cultural sensitivity
  • First Aid/CPR
  • Document filing

Work Experiences

  • Achieved Lean compliance.
  • Achieved a 53% increase in overall registration accuracy.
  • Assisted with the launch of a new patient self-check-in kiosk, helping to cut down check-in time by 81% within the first 2023 of implementation.
  • Assessed patient information entry processes.
  • Conducted proactive outreach.
  • Obtained the patient's insurance information and determined whether or not the patient was eligible for benefits for the services rendered.
  • Went over the doctors' daily care slips.
  • Compiled daily registration reports, tracking critical metrics for patient flow improvement, which contributed to Employee of the Year.
  • Assessed patients' financial needs and referred them to the appropriate county, state, or federal agencies for assistance.
  • Identified insurance payment sources and listed payers in the proper order to establish a payment chain.

Summaries

  • Assisted billing teams in pre-verifying insurance claims.
  • Adept at assisting underserved patients.
  • Patient Access Registrar is a highly skilled Healthcare graduate with a strong medical office background.
  • Patient Access Registrar with 13 years of successful performance reporting and quality assurance experience.
  • Comprehensive knowledge of performance reporting and a dedication to patient satisfaction.
  • Adept at multitasking and conflict resolution, a Patient Access Registrar with a background in reducing patient registration errors and playing a critical role in monthly auditing activities to ensure compliance.
  • Within Healthcare, senior Patient Access Registrar and outstanding performer in data analysis and team leadership.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Patient Service Representative with extensive knowledge of system.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Facilitated the successful transition to a new patient management system, contributing to an 2 reduction in IT costs over 2017.
  • Ensured timely reporting and compliance with hospital policies and regulations, receiving recognition for maintaining a 51% compliance rate in all registration-related audits.
  • Handled over 16 patient registrations daily while adhering to HIPAA guidelines, maintaining a 46% accuracy rate in document processing.
  • Implemented a paperless patient intake process that saved $6 annually in administrative costs while improving data retrieval speeds.
  • Received Outstanding Service Award for surpassing departmental objectives in registration accuracy and patient satisfaction rates for 2023.
  • Enhanced the accuracy and efficiency of patient registration documentation, which contributed to a 30% decrease in denied insurance claims.
  • Increased patient enrollment in financial assistance programs by 68% by effectively communicating available options during the registration process.
  • Collaborated with team of 6 in the development of program.
  • Played an instrumental role in contributing to a 33% reduction in registration errors by conducting monthly audits and providing feedback to front desk staff.
  • Improved payment collection rates by 29% by offering clear communication about copays and establishing efficient follow-up procedures.

Affiliations

  • American Medical Informatics Association
  • Medical Billing and Coding Professional Associations
  • Patient Advocate Certification Board (PACB)
  • American Association of Medical Assistants (AAMA)
  • International Association of Administrative Professionals
  • National Council of Patient Information and Education (NCPIE)
  • Lions Club
  • American Hospital Association (AHA)
  • National Healthcareer Association (NHA)
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Revenue Cycle Representative (CRCR) from Healthcare Financial Management Association (HFMA)
  • Health Information Technology Certification from American Health Information Management Association (AHIMA)
  • Certified Professional in Healthcare Quality (CPHQ) from National Association for Healthcare Quality (NAHQ)
  • Certified Professional Collection Specialist (CPCS) from American Association of Healthcare Administrative Management (AAHAM)
  • Cisco Certified Network Associate (CCNA)
  • Lean Six Sigma Green Belt Healthcare from Beacon Labs
  • Google Certified Professional Cloud Architect
  • Advanced Patient Access Certification from National Association of Healthcare Access Management (NAHAM)
  • Certified in Healthcare Compliance (CHC) from Compliance Certification Board (CCB)

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