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Skills

  • Business Development
  • Budgets
  • Excel in program
  • Safety measures
  • Process improvement
  • Compassionate patient care
  • Multi-Task Management
  • Supervision
  • CRM Systems
  • Customer satisfaction

Work Experiences

  • Answered 9 calls per two years to help customers with their questions and concerns.
  • Achieved procedure.
  • Made certain that clients and their families were treated with dignity and respect.
  • Achieved a 58% decrease in physical restraints.
  • Provided substance abuse and life-choice counseling and mentoring to clients.
  • Administered psychotropic medications.
  • Achieved results within two years.
  • Achieved a 32% decrease in locked room use.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

  • Accomplished in training peers on new mental health diagnostic methods and software, streamlining facility operations and improving patient outcomes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assisted with daily living.
  • Administered and scored psychological tests.
  • Standard are well-understood.
  • Achieved a 17% decrease in facility incidents.
  • Collaborated with interdisciplinary teams.
  • Collaborative Psych Technician.
  • Licensed Psychiatric Technician with 9 years of experience in the field of substance abuse and mental health treatment.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Participated in the development and refinement of safety protocols, eliminating 11 potential hazards in the facility.
  • Trained new employees on patient behavioral charting systems, cutting documentation errors by 75% within two years.
  • Facilitated art therapy classes across 5 patient groups, promoting self-expression and improving overall patient emotional well-being by 41%.
  • Collaborated with team of 6 in the development of standard.
  • Developed and executed art-based intervention workshops that improved patient creative expression and positive emotional responses by 28%.
  • Facilitated daily therapeutic activities, such as art therapy and mindfulness, increasing patient engagement by 65%.
  • Created personalized patient care plans based on diagnosed psychological needs, increasing positive outcomes by 68%.
  • Applied motivational interviewing techniques to enhance patient adherence to treatment plans, achieving a compliance increase of 51%.
  • Coordinated between healthcare providers and patient families, reducing patient discharge processing times by 50%.
  • Assisted patients in goal-setting and monitored progression through individual treatment plans, enhancing engagement rates by 21%.

Affiliations

  • Toastmasters
  • American Association of Community Psychiatry (AACP) - Contributor to Guidelines for Psych Patient Transitions
  • National Board for Certified Counselors (NBCC) - Mental Health Technician Affiliate
  • International Society for the Psychological Treatments of Schizophrenia (ISPT) - Member since 2017
  • Behavioral Health Care Certification from metric
  • American Medical Informatics Association
  • Active Member of the Suicide Prevention Resource Center (SPRC) - Crisis Management Strategies Implementation
  • American Society of Safety Professionals
  • Member of Crisis Intervention Team (CIT) Ohio - Accredited since 2018
  • Member of the Association for Nonverbal Communication and Clinical Practice (ANCCP), focused on patient interaction methods

Certifications

  • Emergency Mental Health Training Certificate, validated by Brightline
  • CPR and AED Certified for Healthcare Providers, issued by the American Heart Association
  • CompTIA Network+
  • Certified Trauma and Resilience Professional (CTRP), from PESI or other accredited institutions
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Behavioral Health Life Skills Educator Certification, granted by Summit Group
  • Certified in Patient Advocacy, validated by Cedar Works
  • Google Certified Professional Cloud Architect
  • Certified Behavioral Health Technician (CBHT), issued by Oregon

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