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Skills

  • Behavioral Observation and Monitoring
  • Program development
  • Customer service
  • Group therapy facilitation
  • Regulatory Compliance (State and Federal)
  • Person-Centered Care Plans
  • Community Integration Services
  • Operational improvement
  • Healthcare Coordination
  • Relationship development

Work Experiences

  • Attended workshops and completed continuing education courses in Lean to stay updated on industry best practices.
  • Coordinated community integration.
  • Conducted thorough briefings for oncoming staff.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Coordinated employment training.
  • Assisted in case management, coordinating services such as healthcare, employment training, and community integration for 15 residents.
  • Attended workshops.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of initiative project by process team, which resulted in system.

Summaries

  • Assisted in community reintegration needs.
  • Adept at leading group therapy sessions.
  • Addressed mental health challenges.
  • Clear understanding of project management and performance reporting as well as workflow optimization training.
  • Consistently recognized for fostering inclusive environments.
  • Contributed to a reduction in behavioral issues.
  • Comprehensive understanding of state and federal regulatory requirements, achieving a 56% compliance rate on inspections while fostering a safe, efficient care environment.
  • Certified in ITIL, with up-to-date knowledge on best practices in residential care and ongoing professional training for enhanced service delivery.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated with medical professionals and social workers.

Accomplishments

  • Collaborated with metric to ensure the residential facility’s compliance with all regulations, resulting in timely funding approval.
  • Improved resident satisfaction by 65% by redesigning the daily living activities calendar based on feedback from resident surveys.
  • Consistently maintained 29% compliance with all workplace safety and emergency response requirements over 6 months.
  • Collaborated with team of 2 in the development of system.
  • Recognized by management for effectively managing high-pressure crisis events through quick thinking and adherence to de-escalation protocols.
  • Designed and implemented a comprehensive onboarding program that shortened new employee training time by 28%.
  • Organized monthly safety drills that improved staff preparedness for emergency evacuations, leading to a 58% decrease in response times.
  • Streamlined communication between residents, healthcare providers, and family members, resulting in a 69% increase in satisfaction ratings.
  • Led weekly staff training sessions in de-escalation techniques, improving team response times during crises by 28%.
  • Took initiative in organizing regular sessions with vendors to negotiate services, saving the facility $8 per quarter.

Affiliations

  • American Marketing Association
  • Association for Child and Adolescent Mental Health
  • Association for Psychological Science (APS)
  • National Association of Healthcare Advocacy
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Federation of Social Workers
  • Residential Care Association of Seattle
  • National Recreation and Park Association Therapeutic Division
  • International Association of Residential and Community Care Workers

Certifications

  • CPR and First Aid Certification - American Red Cross
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Peer Support Specialist (CPSS)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Homeless Outreach Professional (CHOP)
  • Certified Mental Health Professional (CMHP)
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Applied Suicide Intervention Skills Training (ASIST)

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