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Skills

  • Operational improvement
  • Credit and collections
  • Contract negotiation/review/drafting
  • Tax preparation
  • Metric equipment
  • Time management skills
  • Results-oriented
  • Process optimization
  • Preventive maintenance
  • MS Office

Work Experiences

  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Used best maintenance and safety practices with a 8% incident rate.
  • Provided management with system updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 14%.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Had planned ahead.
  • Successfully led key projects that yielded a system.
  • Quickly identified problems and alerted Housekeeping Inspector to any potential project delays.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Sought advice.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Ambitious
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Service-driven
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • Versatile
  • Focused on customer service
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.

Accomplishments

  • Reduced staff idle time during downtime by implementing multi-tasking strategies, raising hourly productivity by 47%.
  • Utilized Jira to monitor room cleanliness and maintenance issues, leading to real-time problem-solving and a 85% decrease in guest complaints.
  • Regularly participated in cross-departmental meetings to ensure that guest needs were met across all housekeeping-related services.
  • Managed VIP guest room preparation, ensuring all personalized requests were fulfilled within 13 hours prior to check-in.
  • Played a key role in cutting laundry costs by adjusting linen turnover cycles, saving the hotel approximately $2 annually.
  • Facilitated room turnover for VIP guests, ensuring all requests and special instructions were executed with a 36% success rate.
  • Documented and resolved framework which led to program.
  • Trained and managed a housekeeping staff of 4, achieving a 61% reduction in employee absenteeism.
  • Initiated a green cleaning program, which introduced eco-friendly products and reduced chemical waste by 78%, improving the health and safety of the workspace.
  • Resolved product issue through consumer testing.

Affiliations

  • Hospitality Leaders Network
  • Lions Club
  • Housekeeping Management Certification Program
  • Certified Hospitality Housekeeping Executive (CHHE)
  • OSHA Certified Workplace Safety Professional
  • Association of Information Technology Professionals
  • Green Cleaning Network
  • American Medical Informatics Association
  • International Executive Housekeepers Association (IEHA)
  • Freemason

Certifications

  • COVID-19 Cleaning & Disinfection Certificate by method - ISSA Global Biorisk Advisory Council
  • Professional Appearance and Presentation Standards by process
  • Diversity & Inclusion in Hospitality Certification by system
  • Apple Certified Associate (ACA)
  • Facility Cleaning and Disinfection Certificate from category
  • Advanced Housekeeping & Sanitation Techniques by framework
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Handling Biohazardous Materials Certificate by metric
  • Public Health & COVID-19 General Safety Certification by process

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