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Skills

  • Customer satisfaction tracking
  • Basic automotive diagnostics
  • Compliance with safety regulations
  • Business operations
  • Emergency vehicle repair
  • Regulatory compliance
  • Customer service excellence
  • Tire balancing
  • Team building
  • Organization

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted customers with navigation.
  • Achieved 40% repeat business growth.
  • Assisted over 13 stranded drivers per month with emergency services, including jump-starts, flat tire changes, and fuel delivery, ensuring customer satisfaction ratings of 76%.
  • Assisted over 5 stranded drivers per month.
  • Completed OSHA programs.
  • Achieved process optimization.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Checked customer vehicles for wear and tear as well as accident damage.
  • Communicated effectively with a diverse customer base.

Summaries

  • Consistently operated under budget.
  • Within Miscellaneous, senior Roadside Assistant and outstanding performer in risk assessment and process improvement.
  • Collaborated with dispatch and insurance providers to organize fast and efficient towing services, enhancing client trust and loyalty.
  • Automotive expert with extensive experience working on program and system vehicles.
  • Achieved a 16% reduction in service delays.
  • Able to read and comprehend technical documentation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted diagnostic tests and repairs.
  • Roadside Assistant is a multi-talented Roadside Assistant who is consistently rewarded for planning and operational improvements.
  • Consistently achieved exemplary results.

Accomplishments

  • Conducted basic diagnostic tests and repairs on-site, improving vehicle recovery time by 62% for stranded drivers in Denver.
  • Played a lead role in introducing new diagnostic tools that enhanced speed and accuracy of vehicle assessments, cutting response times by 75%.
  • Kept fleet response tools in excellent working order, minimizing breakdowns and equipment downtime to two years.
  • Provided roadside assistance for commercial vehicles, reducing operational downtime for clients by 72%.
  • Rehabilitated and maintained service vehicles, reducing service vehicle out-of-operation time by 26%.
  • Maintained comprehensive service records for over 17 roadside cases per month, ensuring accuracy and transparency in billing and reporting.
  • Assisted with vehicle lock-outs, providing rapid resolution to over 6 incidents annually, reducing customer downtown by 70% hours.
  • Recommended and implemented service record documentation software, improving case tracking efficiency by 52%.
  • Documented and resolved category which led to method.
  • Achieved a 5% rate of service call resolution without tow intervention by implementing efficient diagnostic protocols.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • Professional Fleet Services Network Board Member - 2016
  • Speaker at Vehicle Maintenance and Operations Conferences (2023)
  • Vehicle Safety Standards Certification - Received in 2017
  • Part of Local Tow Truck Operators Association - 2022 Onward
  • Automotive Operations and Maintenance Monthly Forum - 2018 Frequent Attendee
  • Association of Information Technology Professionals
  • Project Management Institute
  • Freemason

Certifications

  • Certified Automotive Tire Service (ATS) Technician – Tire Industry Association 2022
  • Salesforce
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification - 2024
  • Google Certified Professional Cloud Architect
  • Automotive and Truck Tire Service Certification – Tire Industry Association 2016
  • Certified Public Accountant (CPA)
  • Light Vehicle Diesel Engines (ASE A9 Certification)
  • Traffic Incident Management Responder Certification 2023
  • Cisco Certified Network Associate (CCNA)
  • Forklift Operator Certification - Northwind (2022)

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