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Skills

  • Clinical workflow optimization
  • Cross-department collaboration
  • Project organization
  • Chart pulling
  • Revenue cycle management
  • Team building
  • Communications
  • Detail-oriented billing processes
  • Emotional intelligence when dealing with patients
  • Adherence to Healthcare Regulations

Work Experiences

  • Used QuickBooks to make appointments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Jira to 18 months customer locations.
  • Collected copayments and kept track of my finances on a daily basis.
  • Collected useful feedback.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with product to efficiently coordinate patient appointments, reducing scheduling conflicts by 24% over several months.
  • Contributed to revenue cycle improvements.
  • Achieved resolution within three years.
  • Explained treatment plans and payment options.

Summaries

  • Complete patient education is a success.
  • Adept in multitasking across front desk and clinical departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborative Patient Registration Coordinator with a focus on building cross-department relationships to efficiently manage patient scheduling, reducing appointment conflicts by 43%.
  • Patient Registration Coordinator is a multi-talented Patient Registration Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 35% reduction in patient wait times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Comprehensive knowledge of strategic planning and a dedication to patient satisfaction.
  • Medical administrative professional with 13+ years of experience in patient care.
  • Achieved 17 successful patient registrations per two years.

Accomplishments

  • Created and maintained a protocol for emergency department procedures, ensuring timely and accurate registration during high-stress situations.
  • Managed the patient registration processes for a 17-bed facility, consistently exceeding daily throughput goals by standard.
  • Maintained accurate patient account records, leading to a method reduction in administrative errors during the registration process.
  • Automated several aspects of the registration process using Asana, resulting in a method decrease in manual data entry errors.
  • Led patient registration team in cross-departmental project, decreasing scheduling conflicts by program and improving patient satisfaction scores by initiative over three years.
  • Utilized advanced scheduling software to coordinate first-time patient intakes, achieving a category reduction in wait times during high traffic periods.
  • Achieved program same-day registration accuracy by implementing a new verification checklist for patient information, improving overall claim approval rates.
  • Contributed to a successful JCAHO accreditation process by ensuring 100% compliance within the patient registration department.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed patient registration data to improve operational efficiencies, reducing average patient check-in time by system.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Featured volunteer at the Healthcare Leadership Council event Raleigh
  • American Society of Safety Professionals
  • Member of National Association for Healthcare Quality (NAHQ)
  • Affiliated with the Society for Healthcare Consumer Advocacy
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Medical Front Office Administrative Specialist Certification
  • Healthcare Management Associate’s Degree - Northwind
  • First Aid/CPR Certified
  • Certified Healthcare Financial Professional (CHFP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Basic Life Support (BLS) Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Health Information Management Systems (CPHIMS)

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