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Skills

  • Supervision
  • Customer service
  • Negotiation
  • Conflict resolution and mediation
  • Recruitment strategy development
  • Change Management Leadership
  • HR Budget Management
  • Budgets
  • Diversity, equity, and inclusion (DEI) initiatives
  • Consulting

Work Experiences

  • Was in charge of daily administrative tasks such as budget management, cross-functional collaboration, and vendor management.
  • Achieved a 46% improvement in leadership continuity.
  • Achieved 66% increase in completion rates.
  • Achieved swift resolution of critical issues.
  • Collaborated with the leadership team on a talent acquisition strategy that decreased the average time-to-hire from 7 days to 17 days while enhancing talent quality.
  • Collaborated with the leadership team.
  • Was in charge of overseeing changes to the company's procedures and organization.
  • Achieved results within 2023 year.
  • Aligned mentorship program with professional development objectives.
  • Aligned performance management with business objectives.

Summaries

  • Aligned employee goals with business outcomes.
  • Driven and visionary change manager committed to continuous business improvement with a focus on increasing revenue and streamlining operations.
  • Achieved a 49% improvement in employee satisfaction.
  • Achieved a 67% reduction in payroll errors.
  • Strong leadership has a track record of improving operations and boosting financial health.
  • Achieved a 48% year-over-year improvement in employee productivity.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Top Performer for Best Employee Engagement Program.
  • Proven ability to develop and maintain relationships with key accounts in order to boost overall productivity and profit margins.

Accomplishments

  • Instituted a proactive employee relations strategy, decreasing internal conflict resolution cases by 62% over 2020.
  • Analyzed and revised total rewards programs, gaining an employee endorsement of 43% for the updated benefits plans.
  • Developed employee engagement dashboards tracking workplace satisfaction metrics, which triggered a 28% improvement in real-time employee feedback response actions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and facilitated competency-based leadership training programs, increasing team lead effectiveness as evidenced by a 29% boost in performance evaluation accuracy.
  • Developed a performance management system in collaboration with department heads, integrating metrics that resulted in a 77% increase in employee engagement.
  • Worked with management teams to drive a company-wide competency gap analysis, reducing skills shortage by 33% through targeted talent acquisition strategies.
  • Delivered strategic transformation of internal communication channels, prompting a 56% improvement in employee engagement and reduced intra-office email traffic.
  • Facilitated cross-departmental workshops on labor law updates, ensuring company-wide compliance and decreased regulatory risks by 32%.
  • Directed the alignment of HR policies with evolving employment regulations across 9 regions, minimizing compliance risks and preventing fines over 2018.

Affiliations

  • Association for Conflict Resolution (ACR)
  • Global HR Business Leaders' Summit – Keynote Presenter
  • Association of Information Technology Professionals
  • Senior Professional in Human Resources (SPHR) Certification
  • National Human Resources Association (NHRA)
  • Chartered Institute of Personnel and Development (CIPD) - Advanced Level Membership
  • Project Management Institute
  • Lions Club
  • International Coaching Federation (ICF) - Member
  • American Society of Safety Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified HR Ethics Professional (CHREP) - 2019 - Meridian
  • Global Professional in Human Resources (GPHR) - 2015 - Ironclad Systems
  • Certified Organizational Behavior Specialist (COBS) - 2018 - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Strategic HR Business Partner (SHRBP) - 2022 - Summit Group
  • Apple Certified Associate (ACA)
  • Certified Human Resources Information Systems Professional (HRISP) - 2023 - Ironclad Systems
  • Certified Employee Engagement Specialist (CEES) - 2015 - Meridian
  • First Aid/CPR Certified

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