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Skills

  • Customer service
  • Fleet Management
  • Customer relationship building
  • Electronic Health Records (EHR) management
  • Project organization
  • GPS software utilization
  • Adaptability to changing medical situations
  • Process improvement
  • Budget control
  • Team building

Work Experiences

  • Addressed patient and caregiver concerns.
  • Addressed and resolved patient and caregiver concerns using empathy and problem-solving techniques, aligning with customer service goals to achieve 37% satisfaction rate.
  • Anticipated potential delays.
  • Transported SAP to 18 months customer locations.
  • Aligned with customer service goals.
  • Coordinated an average of 14 medical transportation trips weekly, ensuring timely patient arrivals to healthcare facilities across the Northeast.
  • Collaborated with healthcare providers.
  • Had an excellent attendance record and was always on time for work.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Collaborated with leadership on budgetary allocations.

Summaries

  • Consistently delivers exceptional transport solutions.
  • Communicated effectively with healthcare stakeholders.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.
  • Expert at lowering shipping costs, improving efficiency, and enforcing safety regulations.
  • Strengths in strategic planning and client relations backed up by Transportation training.
  • Committed to maintaining the highest standards of safety and compliance, specializing in the transport of medically fragile and high-risk patients with an 47% on-time arrival rate.
  • Conducted regular equipment inspections.
  • Achieved high satisfaction ratings.
  • Addressed key feedback to refine transport processes.
  • Within Transportation, senior Medical Transportation Specialist and outstanding performer in client relations and project management.

Accomplishments

  • Assisted in the development and pilot program of an electronic transport request system, reducing manual scheduling errors by 41%.
  • Collaborated closely with dispatchers and medical staff to ensure smooth transitions during emergent and non-emergent patient transport requests.
  • Standardized communication protocols between dispatchers and drivers, improving response time to emergency transport requests by 48%.
  • Developed and implemented a vehicle rotation system that maximized fleet efficiency, reducing idle time by 56%.
  • Reduced vehicle downtime by initiating and overseeing regular preventative maintenance checks, improving vehicle availability by 31%.
  • Documented and resolved standard which led to category.
  • Monitored real-time vehicle diagnostics and performance metrics using SAP, lowering maintenance issues by 82%.
  • Promptly coordinated alternative transportation during unexpected vehicle breakdowns or delays, ensuring minimal disruption to critical patient transport services.
  • Collaborated with team of 5 in the development of metric.
  • Delivered timely and comprehensive reports on transport outcomes, vehicle performance, and patient satisfaction, leading to an operational review and improvement by 48%.

Affiliations

  • National Patient Transport Network Group
  • International Association of Administrative Professionals
  • Council for Safe Patient Transport Practices
  • Academy of Emergency Medical Science
  • Toastmasters
  • Association of Emergency Medical Services Educators (AEMSE)
  • Healthcare Compliance Association (HCCA)
  • International Association of EMTs and Paramedics (IAEP)
  • Global Medical Response Standards Committee
  • National Association of Social Workers

Certifications

  • Emergency Vehicle Operator Course (EVOC) Certification
  • Certificate in Patient Handling and Transfer Techniques from initiative
  • Certified Public Accountant (CPA)
  • Certified Healthcare Safety Professional (CHSP)
  • Patient Transporter Certification (PTC) from category
  • Fleet Safety Certification by the National Safety Council (NSC)
  • Healthcare Safety Training Certification from method
  • Basic Emergency Medical Technician (EMT-B) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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