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Skills

  • Transcription and dictation
  • Interdepartmental communication
  • Business correspondence
  • Scheduling and calendar management
  • AP/AR proficiency
  • Writing reports
  • Appointment setting
  • Vendor communication and negotiation
  • Business Administration
  • Project Planning

Work Experiences

  • Created new filing and organizational procedures that helped the company save $13 per two years in labor costs.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Wrote extremely precise internal and external letters and memos.
  • Achieved CPA.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 3 ring.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Senior Business Assistants and clients.
  • Improved customer service ratings by 11% by training 12 new employees on proper phone handling techniques.

Summaries

  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Expert at locating and resolving inconsistencies.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • When it comes to supporting daily activities as well as launched to improve the program, I'm a productive team player.
  • Precise and well-organized, with a thorough understanding of framework offices and QuickBooks applications.

Accomplishments

  • Handled complex travel itineraries for 16 C-suite executives using QuickBooks, reducing logistical coordination time by 67%.
  • Led a detailed analysis of sales data and created trends reports that were pivotal in securing $205,000 of new business within several months.
  • Coordinated the scheduling and logistics for 4 executive-level meetings per three years, ensuring timely agendas and materials for all attendees.
  • Implemented a CRM system integration which reduced manual duplication of data entry efforts by 49%.
  • Worked with department heads to identify areas of operational improvement, resulting in efficiency gains of 45% across key areas.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated weekly status reporting to minimize manual tasks, delivering updates 6 days ahead of deadlines.
  • Facilitated conflict resolution among interdepartmental teams during merger activities, maintaining seamless operations amidst complex changes.
  • Delivered executive-level presentations at annual board meetings, providing data insights that influenced $196,000 in new revenue streams.
  • Reviewed and negotiated vendor agreements that resulted in $18,000 in cost reduction across operations in three years.

Affiliations

  • Jaycees
  • International Council of Nurses
  • Association for Talent Development (ATD) – Learning and development affiliation
  • International Association for Contract & Commercial Management (IACCM) Certification
  • Association for Computing Machinery
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Certification in Customer Relationship Management (metric)
  • International Customer Service Association framework - Member
  • Rotary International

Certifications

  • Business Administration Certificate (BAC)
  • Lean Six Sigma Black Belt Certification
  • Certified Professional Contracts Manager (CPCM)
  • Microsoft Access Specialist Certification (MAS)
  • Microsoft Excel Expert Certification
  • Microsoft Office Specialist (MOS) Master Certification
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Legal Secretary Certification (NALS)
  • Cisco Certified Internetwork Expert (CCIE)

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