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Skills

  • Compiling data
  • Database development
  • Addiction recovery coaching
  • Cross-functional team leadership
  • Certification in Addiction Recovery (e.g., standard)
  • Case management
  • Supervision
  • Health and wellness education
  • Organization
  • Customer service

Work Experiences

  • Attracted 3 new clients.
  • Achieved results over a 2-month period.
  • Achieved 55% client recovery.
  • Co-founded a peer-to-peer virtual support group, expanding access to recovery mentoring services to 15 remote clients in 2018.
  • Collaborated with procedure service providers.
  • Conducted training sessions for 2 new staff members every the past year, raising overall department competency scores by 72%.
  • Collaborated with healthcare professionals to integrate wellness routines into recovery plans, enhancing client health outcomes by 77%.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 17% increase in member engagement.
  • Achieved recognition based on 3 positive client feedback surveys.

Summaries

  • Certified Recovery Specialist with 15 years of successful process improvement and strategic planning experience.
  • Within Insurance, senior Certified Recovery Specialist and outstanding performer in performance reporting and risk assessment.
  • Excellent communicator with advanced creation and delivery skills for presentations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Database Administrator with 18 years of experience in database design, administration, data modeling, data warehousing, Enterprise Systems Architecture, and Business Intelligence (BI).
  • Achieved a 60% improvement in client stability over 2023.
  • Adept at building trauma-informed care frameworks that guided crisis management interventions, reducing emergency response calls by 72% in 2023.
  • Achieved over 10 successful housing placements.
  • Adept at facilitating group sessions that increase engagement by 39%, while creating a safe space for peer-driven support and accountability.
  • Clear understanding of client relations and project management as well as process improvement training.

Accomplishments

  • Facilitated peer support group sessions with an average attendance rate increase of 27%, encouraging long-term client engagement.
  • Developed client-specific coping strategies which increased individual resilience and reduced recurring crises by 63% in the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded community outreach programs that enhanced public awareness of substance use recovery services, increasing annual participation by 53%.
  • Led the review and update of relapse prevention protocols, leading to a 28% improvement in recovery plan compliance.
  • Conducted 12 successful family intervention sessions, resulting in a 72% improvement in client outcomes through enhanced support systems.
  • Resolved product issue through consumer testing.
  • Utilized motivational interviewing techniques to engage clients, improving participation in continuous care programs by 49%.
  • Collaborated with team of 17 in the development of method.
  • Collaborated within a multi-disciplinary care team, reducing care inconsistencies and increasing holistic recovery effectiveness by 52% in Seattle.

Affiliations

  • Participant in Recovery-Oriented Systems of Care (ROSC) Initiatives
  • National Alliance for Recovery Residences (NARR)
  • Faces and Voices of Recovery (FAVOR)
  • Rotary International
  • Fed Up! Coalition
  • Community Anti-Drug Coalitions of America (CADCA)
  • Association for Addiction Professionals
  • Toastmasters
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Committees
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Certified Forensic Peer Specialist - National Alliance for Mental Illness (NAMI)
  • Certified Recovery Specialist (CRS) - standard Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Co-Occurring Disorder Professional - process, 2022
  • CompTIA A+ Technician
  • Certified Case Manager (CCM), initiative, 2017

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