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Skills

  • MS Office
  • Microsoft Visual C#.NET
  • Addiction recovery coaching
  • Reporting and documentation
  • Linux operating system
  • Microsoft .NET framework
  • Relationship development
  • Case management
  • NetSuite ERP
  • Process improvement

Work Experiences

  • Coached clients through the development of healthier coping mechanisms, reducing emergency intervention calls by 37%.
  • Conducted training sessions for 7 new staff members.
  • Answered 8 calls per one year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 20% decrease in relapse incidents.
  • Achieved a Innovation Award for outstanding contributions.
  • Created databases and table structures for web applications using the method architecture methodology.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 55% client recovery.
  • Collaborated with healthcare professionals to integrate wellness routines into recovery plans, enhancing client health outcomes by 77%.

Summaries

  • Attracted 4 new clients.
  • Achieved a 62% reduction in emergency interventions.
  • Achieved a 68% increase in long-term recovery success rates.
  • Boosted service access for clients by 48%.
  • Achieved results over 12-month periods.
  • Experienced Database Administrator with 7 years of designing, coding, and testing database solutions in both method and category environments.
  • Working with a variety of technologies, including framework, program, and system.
  • Strengths in workflow optimization and data analysis backed up by Insurance training.
  • Within Insurance, senior Certified Recovery Specialist and outstanding performer in performance reporting and risk assessment.
  • Adept at building trauma-informed care frameworks that guided crisis management interventions, reducing emergency response calls by 72% in 2023.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved an average satisfaction score of 41% for client care management services over a several months period.
  • Developed and delivered pre-assessments for new enrollees, which improved individualized recovery response plans by 57% over the past year.
  • Led cross-functional collaboration with clinical and therapeutic teams to streamline intake processes, reducing administrative lag by 55%.
  • Utilized trauma-informed counseling techniques to de-escalate crisis situations, resulting in a reduction of emergency interventions by 41%.
  • Secured 8 in funding to establish a sober-living transitional home, which increased housing options by 17% in 2022.
  • Overhauled documentation and reporting procedures, improving the accuracy of client progress tracking by 50%.
  • Facilitated peer support group sessions with an average attendance rate increase of 27%, encouraging long-term client engagement.
  • Increased client engagement in relapse prevention services by 70% through the development of personalized recovery planning sessions.
  • Coached clients through high-risk situations, helping to reduce relapse incidents by 16% in Atlanta.

Affiliations

  • SMART Recovery Facilitator Network
  • Fed Up! Coalition
  • Recovery Coaching International
  • International Society of Substance Use Professionals (ISSUP)
  • Community Anti-Drug Coalitions of America (CADCA)
  • International Council of Nurses
  • Association for Contextual Behavioral Science (ACBS)
  • Society of Addiction Psychology
  • Participant in Recovery-Oriented Systems of Care (ROSC) Initiatives
  • Association of Information Technology Professionals

Certifications

  • Certified Community Health Worker (CHW) - procedure
  • CompTIA Security+
  • First Aid/CPR Certified
  • Motivational Interviewing Professional Certification - Brightline, 2015
  • Certified Peer Specialist (CPS) - Vantage, 2023
  • National Certified Recovery Specialist (NCRS) - process
  • Certified Assessor in Mental Health/Addictions - initiative, 2015
  • Certified Telebehavioral Health Provider - Telehealth Certification Institute (TBCP)
  • Apple Certified Associate (ACA)
  • ServSafe

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