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Skills

  • Client follow-up strategies
  • Metric equipment
  • Process improvement
  • Call quality monitoring
  • Documentation
  • Customer feedback analysis
  • Organization
  • Client research and profiling
  • Cold calling
  • Supervision

Work Experiences

  • Achieved a customer satisfaction rating of 29% by consistently resolving issues on first contact and providing personalized solutions.
  • Consistently achieved targets over 4 months.
  • Collaborated with the product development team to provide customer feedback that resulted in a 65% improvement in post-sale satisfaction.
  • Achieved a customer satisfaction rating of 30%.
  • Achieved team-wide sales targets.
  • Achieved customer acquisition cost (CAC) reductions of $5 per client.
  • Conducted continuous A/B testing.
  • Overcame objections by employing friendly and persuasion tactics.
  • Consistently ranked as a top performer, earning President's Club in 2022 for achieving the highest sales growth in Raleigh.
  • Addressed client concerns promptly.

Summaries

  • Achieved excellence in telesales.
  • Achieved a cross-selling rate increase of 66%.
  • Analyzed customer behavior.
  • A strong closer.
  • Achieved growth through targeted campaigns.
  • Remarkable telemarketer who is always able to provide excellent customer service.
  • Achieved a 30% conversion rate improvement.
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.
  • Achieved a 54% sales conversion increase.
  • Captured a $68,000 revenue boost.

Accomplishments

  • Created new customer onboarding process that resulted in 67% higher client satisfaction ratings within the first 15 months.
  • Streamlined the lead qualification process, reducing time-to-close by 18 days and increasing pipeline velocity.
  • Collaborated with marketing and CRM teams to design personalized customer outreach, increasing response rates by 31%.
  • Developed customer feedback survey system to regularly gather insights, improving customer experience and closing rates by 54%.
  • Resolved product issue through consumer testing.
  • Successfully resolved 6 client issues or complaints per week, improving customer satisfaction by 72%.
  • Reduced customer acquisition cost (CAC) by optimizing targeting criteria and refining sales pitch, resulting in 45% more cost-effective customer additions.
  • Secured 5 in additional revenue through upselling strategies based on analyzing client feedback and behavior.
  • Negotiated successful outcomes for 14% of difficult clients, leading to improved retention and higher customer satisfaction scores.
  • Achieved President's Club for highest customer retention in 2020, by implementing proactive customer engagement strategies.

Affiliations

  • Salesforce User Group
  • National Association of Sales Professionals (NASP)
  • Association of Professional Customer Service Experts (APCSE)
  • Salesforce Certified Sales Cloud Consultant 2020
  • Licensed Member, Global Sales Experts Network (GSEN)
  • Society of Women Engineers
  • International Association of Telemarketing Professionals (IATP)
  • Association for Supply Chain Management (APICS)
  • Certified Sales Professional (CSP) 2017
  • American Marketing Association

Certifications

  • Call Center Telesales Certification from Contact Center World
  • Customer Relationship Management Certification from Management & Strategy Institute (MSI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Negotiation Expert (CNE) from the Real Estate Negotiation Institute (RENI)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Sales Enablement Expert from HubSpot Academy
  • Advanced Telesales Techniques Certification from method
  • Certified Sales Leadership Professional (CSLP) from the Sales Management Association

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