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Skills

  • Problem resolution
  • Chart pulling
  • Interpreting physician orders
  • Customer service excellence in healthcare
  • Budgets
  • Regulatory compliance
  • Team management
  • Appointment scheduling
  • Team building
  • Insurance verifying

Work Experiences

  • Achieved 55% accuracy in financial reports.
  • Explained treatment plans and payment options.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in managing patient discharge planning.
  • Awarded in 2020.
  • Adhered to data protection standards.
  • Assisted in the implementation of a patient feedback system.
  • Achieved a 38% increase in patient satisfaction scores.
  • Contributed to an interdepartmental project to enhance patient website usability, leading to a 51% increase in online appointment bookings.
  • Contributed to a 33% increase in treatment adherence.

Summaries

  • Collaborated with clinical teams.
  • Complete patient education is a success.
  • Accurately verified insurance eligibility.
  • Adept in healthcare data entry.
  • Committed to improving patient care.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 56% increase in scheduling efficiency.
  • Accomplished Patient Support Associate with a proven ability to resolve billing inquiries efficiently, meeting revenue targets by $18. Adept in pre-authorizations, insurance verification, and patient record management using Tableau.
  • Aligned patient care protocols with administrative processes.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively maintained HIPAA compliance by conducting routine audits, reducing data breach incidents by 64%.
  • Led 10-person team in developing new patient satisfaction initiatives, ultimately improving patient survey scores by 23%.
  • Coordinated with human resources to standardize patient discharge procedures, reducing post-visit wait times by 30%.
  • Reduced appointment cancellations by 72% through timely follow-ups and patient communication improvements via HubSpot.
  • Collaborated with key clinical staff to ensure timely, accurate updates in patient records, improving handoff efficiency by 74%.
  • Frequently liaised between patients and billing departments to ensure accurate, timely processing of charges and claims, decreasing billing errors by 29%.
  • Administered medication as directed by clinical staff, adhering to all safety protocols and verifying dosage for up to 2 patients daily.
  • Collaborated with team of 10 in the development of framework.
  • Streamlined registration process, successfully decreasing patient check-in time by 36% at peak hours.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Society for Ambulatory Care Professionals (SACP)
  • National Healthcareer Association (NHA) Certification
  • Society of Women Engineers
  • American Academy of Professional Coders (AAPC)
  • American Society of Safety Professionals
  • Project Management Institute
  • American Marketing Association
  • Toastmasters
  • Society for Healthcare Strategy & Market Development (SHSMD)

Certifications

  • Salesforce
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Advanced Healthcare Communication Certificate – Lakeside Partners
  • Certified Healthcare Documentation Specialist (CHDS) - AHDI
  • Certified Social Work Case Manager (C-SWCM) - system
  • Certified Nurse Assistant (CNA) - method
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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