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Skills

  • Retail merchandising
  • Operating cash register
  • Cash handling and management
  • Order taking
  • Cleanliness
  • Productivity improvement
  • Client relations strength
  • Coupons and gift cards
  • Loss prevention
  • Heavy lifting

Work Experiences

  • Kept track of everything.
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Devised new procedures and systems to improve customer satisfaction.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Consistently outperformed my daily credit card application goals.
  • Attended 8 team meetings to express my concerns and provide constructive feedback to others each month.
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Completed an average of 5 transactions in a timely manner each day.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Promptly informed the leadership team of any violations of store policies.

Summaries

  • Friendly cashier with over 8 years in the retail industry.
  • Seasoned
  • Calls are successfully converted into new sales.
  • Articulate
  • Motivated
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • Resourceful
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.

Accomplishments

  • Awarded category for resolving a high volume of customer issues with a success rate of over 42% during procedure of 2023.
  • Maintained full operational knowledge of register systems and fuel pump operations, ensuring all equipment was functioning properly and efficiently.
  • Resolved product issue through consumer testing.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Collaborated with team of 2 in the development of category.
  • Recognized for reducing waste in daily operations by 20%, contributing to overall store cost efficiency.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Partnered with external teams to resolve fueling system downtime efficiently, reducing business impact and customer disruption by 69%.
  • Initiated impulse purchase point-of-sale displays that improved sales of featured items by 82% in two years.
  • Streamlined the payment process for fleet customers by implementing digital payment options, resulting in a quicker transaction time and a 74% decrease in errors.

Affiliations

  • Emergency Fuel Spill Responder Certification Raleigh 2024
  • Community Engagement Volunteer for Local Fuel Retailers Association
  • National Association of Social Workers
  • Freemason
  • Certified Retail Sales Associate (CRSA) through initiative
  • Member of the Fuel Safety Education Network
  • Retail Management Institute Affiliate
  • Loss Prevention Certification from metric
  • Rotary International
  • State-Level Certification for Handling Hazardous Materials in Washington

Certifications

  • Inventory Management Certification
  • Certified Retail Pricing & Merchandising (CRPM)
  • Certified Gas Station Attendant (CGA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Fuel Systems Operator
  • Certified Confectionary Products Handler
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Loss Prevention Specialist (CLPS)

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