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Skills

  • Operational improvement
  • Behavioral Intervention Strategies
  • Conflict resolution
  • Supervision
  • Client support needs analysis
  • Problem resolution
  • Effective stakeholder communication
  • Filing process restructuring
  • Interdisciplinary assessment facilitation
  • Continuous improvement methodologies

Work Experiences

  • Conducted community focus groups.
  • Assessed service needs of clients.
  • Contributed to the reduction of waiver case review backlogs.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Awarded Top Performer in recognition of outstanding service delivery to Medicaid waiver participants in 2019.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Advocated for underserved populations in the state legislature, contributing to the passage of new waiver service protections that improved access for 12 people.
  • Advocated for underserved populations in the state legislature.
  • Conducted grant writing and advocacy.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Acquired over $12+ through grant proposals.
  • Advanced skills in Microsoft Excel.
  • Benefited over 12 clients.
  • Achieved zero deficiencies in audits.
  • Client-focused service provider.
  • Achieved a 65% reduction in filing times for waiver programs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of process.
  • Integrated client feedback into service improvement plans, elevating satisfaction levels by 83% according to post-service surveys.
  • Increased client outcomes by enhancing communication between service providers, caseworkers, and families, cutting response times by 46%.
  • Resolved product issue through consumer testing.
  • Improved team performance by leading training workshops for new case managers, leading to a 48% improvement in service delivery over 5 months.
  • Played a pivotal role in redesigning a waiver service evaluation framework, improving data collection consistency by 34%.
  • Provided multilingual support to clients, enhancing service accessibility in method, system, and process.
  • Oversaw the onboarding of 13 new staff members, ensuring each met compliance training requirements for waiver service certification.
  • Led community engagement sessions in Austin to promote waiver services, improving participation by 79% over one year.

Affiliations

  • National Council on Disability (NCD)
  • International Waiver Provider Network (IWPN)
  • National Alliance on Mental Illness (NAMI)
  • American Marketing Association
  • International Association for Conflict Management (IACM)
  • American Public Human Services Association (APHSA)
  • National Association of Social Workers
  • National Association of State Directors of Developmental Disabilities Services (NASDDDS)
  • Association of University Centers on Disabilities (AUCD)
  • American Society for Public Administration (ASPA)

Certifications

  • Trauma-Informed Care Certification (TIC) by Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Behavioral Health Case Manager (CBHCM) by initiative
  • ServSafe
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification by Cedar Works
  • Google Certified Professional Cloud Architect
  • Certification in Social Work Case Management (C-SWCM) by the National Association of Social Workers (NASW)
  • Certified Rehabilitation Counselor (CRC) by the Commission on Rehabilitation Counselor Certification
  • First Aid/CPR Certified

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