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Skills

  • Process improvement
  • Conflict resolution
  • Budgets
  • Customized care plan development
  • Effective stakeholder communication
  • Behavioral Intervention Strategies
  • File management
  • Community resources
  • Communications
  • Filing process restructuring

Work Experiences

  • Advocated for clients' rights during state assessments.
  • Assessed care quality for waiver participants.
  • Transported Microsoft Excel to several months customer locations.
  • Contributed to the reduction of waiver case review backlogs.
  • Achieved zero compliance issues during 2022 audits.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Completed home welfare checks to comply with state and program guidelines.
  • Collaborated with local healthcare providers.
  • Conducted community focus groups.

Summaries

  • Advocated for client rights during state assessments.
  • Wavier Service Provider is a multi-talented Wavier Service Provider who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero compliance issues in Medicaid waiver audits.
  • Collaborated with clients and multidisciplinary teams.
  • Client-focused service provider.
  • Built effective support networks with families and communities.
  • Coordinated care for successful program launches.

Accomplishments

  • Created a peer review and feedback process for case managers, improving documentation accuracy by 39% and reducing errors in audits.
  • Resolved product issue through consumer testing.
  • Collaborated across departments to address high-risk cases, resulting in continued service access for 3 clients who were at risk of losing eligibility.
  • Advocated for client needs in interdisciplinary meetings to ensure comprehensive care plans, resulting in improved client outcomes by 83%.
  • Led evaluation of service quality through systematic feedback collection, contributing to a 79% year-over-year improvement in overall client experience.
  • Designed and implemented staff development initiatives, contributing to 15% lower employee turnover among case managers.
  • Collaborated with team of 17 in the development of process.
  • Spearheaded a corrective action program to address service gaps, reducing waiver service response times by 40%.
  • Integrated client feedback into service improvement plans, elevating satisfaction levels by 83% according to post-service surveys.
  • Managed a caseload of 13 clients, ensuring timely delivery of waiver services and increasing client retention by 71%.

Affiliations

  • Community Health Accreditation Partner (CHAP)
  • National Association of Professional Geriatric Care Managers (NAPGCM)
  • International Association for Conflict Management (IACM)
  • National Alliance on Mental Illness (NAMI)
  • Jaycees
  • Behavioral Health and Wellness Network (BHWN)
  • National Waiver and Medicaid Services Network (NWMSN)
  • National Association of State Directors of Developmental Disabilities Services (NASDDDS)
  • International Association of Administrative Professionals
  • Freemason

Certifications

  • Certified Autism Specialist (CAS) by the International Board of Credentialing and Continuing Education Standards (IBCCES)
  • Certification in Social Work Case Management (C-SWCM) by the National Association of Social Workers (NASW)
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Care Coordination and Case Management by the American Nurses Credentialing Center (ANCC)
  • Recovery Coach Professional Certification (RCPC) by the Association for Addiction Professionals (NAADAC)
  • Certified Professional in Aging Services Risk Management (CPASRM) by CPASRM Council
  • Certified Rehabilitation Counselor (CRC) by the Commission on Rehabilitation Counselor Certification
  • Public Housing Eligibility and Occupancy Certification by category
  • Certified Community Health Worker (CCHW) by standard
  • Certified Geriatric Care Manager (CGCM) by the National Academy of Certified Care Managers

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