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Skills

  • Google Analytics
  • Relationship development
  • Customer Service (32% Satisfaction Rating)
  • Team building
  • Customer Satisfaction Enhancement
  • Sales and marketing strategies
  • Data analysis and interpretation
  • Technical troubleshooting
  • Strong research skills
  • Content creation and curation

Work Experiences

  • Captured more granular data.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Kept the institution financially sound by keeping detailed records and tracking expenses.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Achieved a standard.
  • Boosted team morale.
  • Collaborated on a cross-functional team to launch a new Tableau, contributing to $123,000 in first-month sales.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved Excellence Award for exceeding category.

Summaries

  • Within Miscellaneous, senior Summer Hire and outstanding performer in process improvement and project management.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bolstered engagement by 47% for Northwind.
  • Contributed to a 53% increase in overall user satisfaction.
  • Contributed to market research efforts.
  • Achieved measurable success in streamlining process improvement, leading to a 40% reduction in inefficiencies within logistics, through cross-functional collaboration.
  • Collected valuable post-event feedback.
  • Boosted overall competitiveness.
  • Collaborated with the marketing team.

Accomplishments

  • Proposed and implemented a task prioritization system that increased team efficiency by 25%.
  • Prepared and analyzed sales data reports, identifying trends that led to a 22% increase in product sales.
  • Analyzed and reported on sales KPIs, assisting management in achieving 50% growth over three years.
  • Contributed to the resolution of 7 high-priority system issues, ensuring service uptime and reliability of Asana.
  • Led a collaborative effort to update internal documentation systems, reducing document retrieval time by 24%.
  • Collaborated with customer service team to improve customer satisfaction rate by 78% over 12 months.
  • Troubleshot and resolved software issues related to SAP, enhancing operational performance by 47%.
  • Created metric workflow documentation that increased process clarity and reduced onboarding time for new interns by 49%.
  • Assisted in managing performance tracking systems, contributing to the successful achievement of 3 KPIs in framework.
  • Led the initiative to introduce eco-friendly practices, receiving Outstanding Service Award from program for sustainability efforts in 2016.

Affiliations

  • Omicron Delta Kappa (National Leadership Honor Society)
  • Society of Human Resource Management
  • Freemason
  • Toastmasters International
  • Social Media Club (SMC)
  • Public Relations Society of America (PRSA)
  • Internship & Work Experience (IWX) Network
  • Society for Human Resource Management (SHRM)
  • Community Service Volunteer Organization (CSVO)
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Inbound Certification – HubSpot Academy
  • HubSpot Content Marketing Certification
  • Fundamentals of Digital Marketing by Google
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Project+ Certification by CompTIA
  • Certified Social Media Marketing Professional
  • Certified Supply Chain Associate (CSCA)

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