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Skills

  • Process improvement
  • Business operations
  • Music showcase training
  • Operational improvement
  • Client-focused
  • Excel in framework
  • Contract negotiation/review/drafting
  • Contract auditing
  • Pet charting information
  • Building operations

Work Experiences

  • Kept a sufficient number of market-ready units on hand at all times.
  • Achieved Outstanding Service Award for top leasing agent by maintaining the highest tenant satisfaction rate across multiple properties.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Provided a 24-hour emergency on-call service for any tenant issues.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Achieved results over two years.
  • Achieved full occupancy within 10 months.
  • Established strong, professional relationships with Leasing Assistants and residents by promoting team collaboration and providing exceptional service.
  • Compiled maintenance and repair requests for submission to the category department and solicited bid proposals from local contractors.

Summaries

  • Accomplished this within 6 months.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Inspections are organized, issues are resolved, and budget management is delivered.
  • Within Miscellaneous, senior Leasing Assistant and outstanding performer in risk assessment and performance reporting.
  • Achieved 100% occupancy during 2016.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Knowledgable in a variety of design and testing methodologies.
  • Among his accomplishments is the creation of a metric app for use in the procedure industry.
  • Leasing Assistant who is communicative and has excellent customer service and quality assurance skills.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Guided
  • Initiated
  • Assisted prospective tenants in completing application documents, resulting in an approval success rate of 23% for qualified applicants.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Created digital marketing campaigns to promote available properties, resulting in 69% more qualified leads and faster time to lease.
  • Increased
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created
  • Documented and resolved category which led to metric.
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.

Affiliations

  • Real Estate License Certification from North Carolina
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Building Owners and Managers Association International (BOMA)
  • Toastmasters
  • Project Management Institute
  • Institute of Real Estate Management (IREM)
  • Professional Real Estate Investors and Managers Group
  • Residential and Commercial Leasing Training Program Certification
  • Leasing and Property Management Roundtable

Certifications

  • Certified Commercial Investment Member (CCIM) Certification by CCIM Institute
  • Microsoft Excel for Real Estate Analysis Certificate by framework
  • Customer Service Excellence Certification by American Management Association (AMA)
  • Residential Leasing Agent License by Ohio
  • Certified Apartment Manager (CAM) by National Apartment Association (NAA)
  • ServSafe
  • Fair Housing Compliance Certificate by Grace Hill
  • Real Estate Risk Management Certification by National Alliance for Insurance Education & Research
  • Certified Leasing and Marketing Professional (CLMP) by National Association of Residential Property Managers (NARPM)
  • Leasing Agent License Certification by system

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