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Skills

  • Relationship development
  • Conflict resolution
  • Customer experience optimization
  • Financial analysis aptitude
  • Financial document analysis
  • Cross-selling financial products
  • Method equipment
  • Supervision
  • Team building
  • Budgets

Work Experiences

  • Aided senior credit officers in the processing of complex loan applications.
  • Analyzed debt ratios.
  • Assisted clients in pursuing loan and credit solutions.
  • Avoided potential penalties.
  • Achieved 25% above targets.
  • Audited loan files for compliance with framework.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within one year.
  • Collaborated with underwriters and attorneys to restructure financially distressed loan accounts, recovering $12 in lost revenue.
  • Collaborated with underwriters and attorneys.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Client-focused Loan Officer skilled in post-loan servicing, known for fostering relationships that led to long-term customer retention and repeat business.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Collaborated with credit analysts.
  • Combined loan origination and client relationship skills.
  • Accomplished sales professional.
  • Excellent communication and analytical skills.
  • Accomplished sales professional and Loan Officer, recognized for optimizing performance and surpassing sales revenue targets through innovative cross-selling techniques.
  • Achieved a 29% rise in long-term client retention.
  • Achieved Excellence Award for excellence in loan origination and meeting 36% of targets within 2017, recognized for attention to detail and client care.

Accomplishments

  • Regularly audited loan servicing and documentation for accuracy, ensuring a 15% compliance rate with regulatory requirements.
  • Obtained PMP to enhance knowledge of underwriting guidelines and further improve the loan approval process efficiency.
  • Collaborated with underwriters and credit analysts to approve 16 loans in two years, resulting in over $17 in disbursed funds.
  • Expanded loan portfolio by targeting clients in emerging markets, resulting in a 58% increase in new loan applications.
  • Trained new hires and supported ongoing development of loan officer team, resulting in improved cross-departmental coordination and higher close rates.
  • Worked directly with clients to restructure loans during the COVID-19 pandemic, helping 10 borrowers defer payments without penalties.
  • Consistently achieved 68% in client retention by delivering top-tier mortgage lending services and post-loan follow-ups.
  • Implemented automated loan tracking system, reducing paperwork errors and improving team efficiency by 36%.
  • Guided customers through the mortgage refinancing process, leading to an average $7 in monthly savings per client.
  • Managed a diverse portfolio of home and commercial loans, achieving consistent monthly targets with a 81% approval rate.

Affiliations

  • Women in Mortgage Banking (WIMB)
  • Rotary International
  • National Association of Mortgage Brokers (NAMB)
  • American Society of Safety Professionals
  • Mortgage Bankers Association (MBA)
  • Credit Compliance Association (CCA)
  • Toastmasters
  • Association of Independent Mortgage Experts (AIME)
  • Certified Mortgage Planning Specialist (CMPS) Institute
  • National Association of Social Workers

Certifications

  • U.S. Department of Veterans Affairs (VA) Loan Training Certification
  • Advanced Loan Processing Certification by Cedar Works
  • National Association of Mortgage Brokers (NAMB) Endorsement
  • Fannie Mae Desktop Underwriter Certification
  • Certified Residential Mortgage Specialist (CRMS)
  • Uniform Standards of Professional Appraisal Practice (USPAP) Certification
  • Continuing Education in Real Estate, Lending, and Settlement Laws
  • CompTIA A+ Technician
  • Certified Financial Services Auditor (CFSA)
  • ALTA Registry Certified Title Agent

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