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Skills

  • Project management
  • Performance improvement
  • Data analysis
  • Clerical support
  • Menu memorization
  • Data Management
  • Communications
  • Risk management processes and analysis
  • Guest seating
  • Report writing

Work Experiences

  • Won
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Established
  • Made a proposal
  • Did some research.
  • Guided
  • Started it.
  • Kept track of everything.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Kept up to date on state laws governing alcoholic beverage services and ensured 8% inspection compliance.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a process position with a forward-thinking organization.
  • Professional with over 16 years of experience in project management and process improvement initiatives across the enterprise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Eager to contribute my 5 years of related experience to the Harbor & Co. Team.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Deadline-driven
  • Collaborate with commercial lenders to achieve sales targets.
  • Dining Room Attendant with 9 years of experience working in a food service environment.
  • Seasoned
  • A member of the restaurant's service team who is well-versed in mixology and popular craft beers.

Accomplishments

  • Maintained relationships with beverage suppliers, ensuring timely deliveries and securing exclusive craft beer or spirits options.
  • Managed budgeting for beverage procurement, reducing overall costs by 68% while maintaining product quality.
  • Improved team productivity by introducing new task management software and optimizing workflow to cut preparation time by 82%.
  • Revamped the bar’s ordering system using inventory software, decreasing waste and improving efficiency by 74%.
  • Led the team in achieving the highest customer satisfaction score in 2022, improving guest retention and online reviews.
  • Developed and executed staff communication protocols that successfully reduced customer complaints by 53%.
  • Documented and resolved system which led to process.
  • Created weekly and monthly sales reports with Microsoft Office, identifying trends that helped increase revenue by 26%.
  • Collaborated with breweries and distilleries to organize promotional events, resulting in a 42% increase in customer traffic.
  • Ensured compliance with local health and safety regulations, consistently achieving sanitation scores above 67%.

Affiliations

  • Certified in First Aid and Customer Safety (2019)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Lions Club
  • Food and Beverage Service Association of Austin
  • Leadership Development in Hospitality Program at Northwind
  • ServSafe Alcohol certification
  • National Association of Social Workers
  • Mixology Certification by Cedar Works
  • Advanced Bartending Technique Workshop (2018)
  • Association for Computing Machinery

Certifications

  • Certified Hospitality Operations Manager by American Hotel & Lodging Educational Institute
  • ServSafe
  • ServSafe Alcohol Certification by National Restaurant Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Wine Specialist Certification by International Sommelier Guild
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Bar Management Certification by Bartending School of Seattle
  • Certified Sommelier by Court of Master Sommeliers
  • Certified Frontline Manager by National Restaurant Association
  • Mixologist Certification by process

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