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Skills

  • First Aid/CPR
  • Revenue generation
  • Customer relations
  • Sales strategy development
  • Metric marketing
  • Product promotions
  • Client Retention and Churn Reduction
  • Market research
  • Competitive analysis
  • Client Satisfaction Survey Management

Work Experiences

  • Coordinated responses and resources to respond to unique client requests like systems.
  • Met with current and potential customers to assess their needs and make recommendations for the best process solutions.
  • Monthly sales reports were completed to highlight trends and aid in team strategizing.
  • Applied customer feedback to refine product offerings.
  • Helped with the development of software programs and tools to help salespeople communicate and work more efficiently.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Worked with vendor development and support staff to resolve a variety of issues that were affecting sales.
  • Increased the team's revenue by over $15 in sales.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each 18 months.
  • Acquired 14 new customers, resulting in 4% revenue for the team.

Summaries

  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Managing sales tracking tools and producing informative reports are two of my strong suits.
  • Field Sales Support is a multi-talented Field Sales Support who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Upselling products to increase overall sales is a skill, and Tableau is a skill.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and vendor management and risk assessment.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.

Accomplishments

  • Played a pivotal role in executing method product road shows, boosting brand awareness and generating 7 new qualified leads.
  • Identified and capitalized on upselling opportunities to drive additional revenue streams, generating 9 in incremental sales.
  • Developed and maintained long-term relationships with key accounts across Atlanta, securing repeat business that contributed to a 66% increase in annual revenue.
  • Developed customer feedback loops to refine product demonstrations, leading to a 61% improvement in customer satisfaction at events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a territory revamp that increased net new client acquisition by 39% through effective targeting in previously underserved areas.
  • Awarded 2 top-performer awards for consistently achieving or exceeding sales quotas by 83%.
  • Documented and resolved framework which led to program.
  • Supported the rollout of Power BI, leading to a 46% gain in the operational efficiency of field sales teams.
  • Developed and executed customized sales strategies that drove a 22% increase in regional revenue by optimizing client engagement processes.

Affiliations

  • National Association for Business Resources (NABR)
  • National Association of Social Workers
  • Field Sales Support Professionals Network
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Business Marketing Association
  • Field Sales Leadership & Strategy Forum
  • Project Management Institute
  • International Business Development Council
  • Certified Sales Executive (CSE) Credential - 2018

Certifications

  • Certified Field Sales Professional (CFSP) from system 2017
  • Strategic Sales Management Specialization from initiative 2021
  • First Aid/CPR Certified
  • Certified Sales Operations Leader (CSOL) from method 2016
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Remote Work & Remote Sales Management Certificate from category 2019
  • Google Ads Certification 2015 for enhanced sales-targeted digital campaigns
  • Certified in Sales Enablement initiative 2023
  • Apple Certified Associate (ACA)

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