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Skills

  • Customer satisfaction improvement
  • Regulatory compliance
  • Supervision
  • Safety standards and protocols
  • High-powered cleaning equipment operation
  • MS Office
  • Inventory control
  • Collaborating with maintenance teams
  • Digital Maintenance Documentation
  • Project organization

Work Experiences

  • Used cleaning agents, applicators, and cleaning devices to clean upholstery, rugs, and other surfaces.
  • Answered 15 calls per one year to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved zero material shortages.
  • Achieved results over two years.
  • Collaborated with customer service teams.
  • Transported SAP to one year customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Assisted in the design of new cleaning schedules.

Summaries

  • Collaborative professional able to work closely with maintenance teams to identify and address safety hazards, adhering to CPA standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.
  • Detailing expert with experience in stakeholder engagement and project management.
  • Detail-oriented and knowledgeable about common vehicle issues and solutions.
  • Bolstered positive customer feedback by 23%.
  • Cut cleaning times by 73%.
  • Within Miscellaneous, senior Coach Cleaner and outstanding performer in vendor management and cross-functional collaboration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with team of 6 in the development of standard.
  • Collaborated with 17 train attendants to ensure cabins were passenger-ready, increasing client satisfaction by 34%.
  • Exhibited quick adaptability during peak seasons, maintaining high cleanliness standards despite increased passenger load.
  • Proactively reported visible wear-and-tear during routine cleaning sessions, preventing larger maintenance issues and cutting costs.
  • Contributed to method improved customer satisfaction by maintaining pristine coach interiors, raising positive feedback by 17%.
  • Identified and addressed safety hazards in high-traffic areas, reducing injury risks by 40%.
  • Played a key role in daily quality control processes, helping the team meet and exceed cleanliness benchmarks for 7 consecutive quarters.
  • Trained new hires in adherence to sanitation protocols, raising cleanliness scores by 75% across all routes.
  • Reduced cleaning times by 37% through efficient operation of high-powered cleaning equipment, maintaining a safe and clean onboard environment.
  • Streamlined the coach cleaning process for back-to-back journeys by 35% through coordinated teamwork.

Affiliations

  • Johns Hopkins Safety and Health Professional Certification
  • National Passenger Rail Safety and Cleanliness Organization
  • Professional Association of Cleaning and Restoration (PACR)
  • Railway Industry Association (RIA)
  • Association of Facilities Engineering (AFE)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Freemason
  • International Association of Administrative Professionals
  • Environmental Services Professionals Association

Certifications

  • Certified Safety Professional (CSP)
  • Certificate in Infection Prevention and Control (CIPC)
  • Certified Facility Manager (CFM)
  • Green Seal GS-42 Certification for Commercial and Institutional Cleaning
  • Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Environmental Services Technician (CHEST)
  • Janitorial/Sanitation Supply Chain Certification
  • ServSafe
  • OSHA 10-Hour General Industry Certification

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