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Skills

  • First-call resolution for patient inquiries
  • Operational improvement
  • Developing standard operating procedures for patient services
  • MS Office
  • Document filing
  • Team building
  • Appointment scheduling
  • Implementing patient care standard improvements
  • HIPAA compliance and medical record confidentiality
  • Developing patient education materials for smooth service delivery

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the development of a new standard operating procedure for patient admittance, reducing delays by 59% over 2016.
  • Used Jira to make appointments.
  • Collaborated in a multi-disciplinary team that increased patient throughput in the clinic by 27% without compromising on care quality.
  • Collaborated with nurses and healthcare providers.
  • Achieved a 31% rise in positive recommendations by 2016.
  • Collaborated in a multi-disciplinary team.
  • Oversaw the delivery of category project by program team, which resulted in framework.
  • Awarded Outstanding Service Award for exceptional service in patient relations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Comprehensive knowledge of project management and a dedication to patient satisfaction.
  • Coached staff in best practices for patient scheduling on Jira.
  • Achieved a 69% reduction in unresolved claims.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved considerable success in scheduling.
  • Patient Services Clerk is a multi-talented Patient Services Clerk who is consistently rewarded for planning and operational improvements.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Collaborative Patient Services Clerk known for organizing patient transportation services, contributing to a 54% increase in critical care access for patients in Portland. Specialized in patient advocacy and logistical coordination.
  • Patient Services Clerk with 13 years of successful cross-functional collaboration and budget management experience.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.

Accomplishments

  • Worked closely with medical team to coordinate patient relocation to external facilities, ensuring smooth transitions and decreasing patient downtime by three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of framework.
  • Collaborated with billing department to reconcile patient balances, improving overall accounts receivable processes and reducing outstanding patients by 80% within 9 months.
  • Spearheaded a pilot project for digital patient engagement platforms, resulting in a 38% improvement in adherence to care plans.
  • Reduced administrative workload by 30% through successful implementation of automated patient appointment reminder systems.
  • Entered patient data with an accuracy rate of 73% into Adobe Creative Suite, reducing rework and improving auditing processes.
  • Conducted timely insurance verifications, successfully decreasing claim rejections by 69% across a 18 months period.
  • Collaborated effectively with scheduling teams to maintain an 37% on-time appointment arrival rate.
  • Trained 8 staff members on medical billing software to streamline payment collection and enhance patient account handling.

Affiliations

  • Member, National Patient Advocate Foundation
  • Health Insurance Portability and Accountability Act (HIPAA) training
  • American Marketing Association
  • American Academy of Professional Coders (AAPC)
  • Society of Human Resource Management
  • Lions Club
  • Medical Office Administration Certificate – Illinois
  • Health Information and Management Systems Society (HIMSS)
  • Jaycees
  • Association of Information Technology Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Coder (CMC)
  • Certified Healthcare Access Associate (CHAA)
  • Certified Medical Practice Executive (CMPE)
  • Certified Revenue Cycle Specialist (CRCS)
  • Patient Financial Services (PFS) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Scheduling and Patient Flow Management Certification - Summit Group
  • ServSafe

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