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Skills

  • Regulatory compliance
  • ServSafe
  • Business operations
  • Creative Menu Suggestion
  • Communications
  • Supervision
  • Patient care
  • Cross-functional teamwork
  • POS System proficiency
  • Conflict de-escalation

Work Experiences

  • Achieved results within the first 2021.
  • Achieved 47% sales growth in 2022.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Achieved a 58% increase in sales.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Checked equipment functionality daily.
  • Assisted in planning and executing promotional campaigns for new snack products, resulting in a 31% increase in sales.
  • Achieved zero errors in order processing.
  • Collaborated with the marketing department for the launch of a new snack line, resulting in 16% sales growth in 2024.

Summaries

  • Consistently performing at a high level, contributing to a 79% sales increase through effective promotional campaigns for new snack products.
  • Keep the kitchen and initiative areas clean and tidy at all times.
  • Food Service expert with 6 years of experience in the service industry.
  • Well-organized and efficient, with a strong desire to please customers.
  • Consistently recognized for going above and beyond.
  • Collaborative Snack Attendant with a history of reducing order preparation time by 78% while leading a team of 9, continuously driving workplace efficiency.
  • Consistently exceeded expectations.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently recognized for providing exceptional service, contributing to a 30% improvement in overall customer satisfaction via post-visit surveys.

Accomplishments

  • Created a training manual for newer snack attendants, improving onboarding efficiency and reducing training time by 58%.
  • Implemented a first-time customer service experience that improved customer loyalty by 35% through personalized snack recommendations.
  • Improved overall snack product launches by collaborating with the team, reducing preparation time by 3 minutes and increasing output by 21%.
  • Collaborated with culinary team to create and maintain a diverse snack menu, enhancing customer satisfaction and increasing sales by 45%.
  • Managed the daily inventory of 9 snack items, reducing waste by 16% through optimized stock rotation and on-time restocking.
  • Maintained a perfect food safety compliance score throughout 2016 during routine health inspections by following all Lean standards.
  • Introduced new store layout ideas that enhanced customer flow, resulting in higher foot traffic and a 83% increase in impulse snack purchases.
  • Achieved a record-low 32% in customer complaints by promptly addressing issues and maintaining a positive atmosphere in snack shop operations.
  • Utilized Adobe Creative Suite to enhance inventory management, resulting in a reduction of out-of-stock occurrences by 56% and minimizing customer dissatisfaction.
  • Reduced snack spoilage by 62% through a proactive approach to inventory checks, storage management, and FIFO (First-In-First-Out) techniques.

Affiliations

  • Chamber of Commerce Member: Customer Service Specialty
  • Food Service Association (FSA) Local Chapter
  • Hospitality Financial and Technology Professional (HFTP) Membership
  • Institute of Culinary Education (ICE) Graduate Association
  • International Association of Administrative Professionals
  • Jaycees
  • Committee for Healthier Food Service Options – Portland
  • Association of Information Technology Professionals
  • American Marketing Association
  • Association for Computing Machinery

Certifications

  • Certified Hospitality Supervisor (CHS) – American Hotel and Lodging Educational Institute
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Health and Safety in the Workplace - Georgia
  • Food Waste Management Certification - Vantage
  • ServSafe Food Handler Certification
  • Food and Beverage Business Certification – Ironclad Systems
  • Fundamentals of Restaurant Ordering Systems Certification - HubSpot

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