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Skills

  • Classroom expertise
  • Adult learning theory application
  • Supervision
  • Training material development
  • Competency-Based Training
  • MS Office
  • Content standardization across locations
  • Blended learning integration
  • Organization
  • Employee training

Work Experiences

  • Aligned materials with the latest process standards.
  • Coached instructors on adaptive teaching methods, resulting in a 16% improvement in student inclusivity ratings for Jira.
  • Collaborated with instructional designers to create team leadership-focused training materials, reducing development time by 18% and improving content accuracy.
  • Conducted training needs analyses to identify areas of improvement, which led to a custom training program that saw a 45% boost in student confidence levels.
  • Observed classrooms in order to assess teacher ability and instruction quality.
  • Achieved a 39% improvement in student pass rates.
  • Assisted companies in developing training budgets, resulting in annual savings of over $6 for 11 companies.
  • Analyzed student progression data, identifying trends that led to a 18% increase in student retention over 15 semesters.
  • Collaborated with curriculum designers to introduce new learning modules, shortening the learning curve for category topics by 6%.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that system was achieved.

Summaries

  • Clear understanding of quality assurance and budget management as well as cross-functional collaboration training.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Team Lead Instructor is a multi-talented Team Lead Instructor who is consistently rewarded for planning and operational improvements.
  • Achieved a 52% increase in learner confidence.
  • Within Miscellaneous, senior Team Lead Instructor and outstanding performer in quality assurance and vendor management.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • With extensive knowledge of Microsoft Excel use and process industry procedures, he is an expert in system and program training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 16% increase in student participation.
  • Achieved a 29% improvement in engagement and teamwork.

Accomplishments

  • Continually updated course material and instructional strategies leading to a 80% increase in student satisfaction for 2016.
  • Led the pilot program for process, achieving 51% student satisfaction and a successful scale-up across 5 campuses.
  • Developed and coached a team of academic quality analysts who successfully reduced student churn rates by 33%.
  • Supervised the creation of individualized student learning plans that contributed to a 32% increase in personalized instruction success.
  • Created and maintained detailed project tracking for educational developments, halving project-to-delivery timeframes in 2018.
  • Developed comprehensive adult learning curricula, driving student engagement and resulting in a 77% increase in course completion rates.
  • Spearheaded educational project management initiatives, delivering 4 high-quality courses within stipulated deadlines and budget.
  • Introduced peer-review feedback systems that improved course module ratings by 19% over several months.
  • Led instructional team of 8 senior and junior instructors to improve exam pass rates by 29% across 4 training programs.
  • Trained and mentored 17 junior instructors, contributing to a 26% overall improvement in course delivery effectiveness.

Affiliations

  • American Association for Adult and Continuing Education (AAACE)
  • Instructor Leadership Network (ILN)
  • Association for Talent Development (ATD)
  • Jaycees
  • Professional Association of Education Leaders (PAEL)
  • International Society for Technology in Education (ISTE)
  • Certified Blended Learning Professional Association (2023)
  • Project Management Institute
  • International Alliance of Instructors for Leadership Development (IAILD)
  • Association for Supervision and Curriculum Development (ASCD)

Certifications

  • CompTIA A+ Technician
  • Advanced Team Leadership Certification - Lakeside Partners
  • Salesforce
  • Certified Professional in Talent Development (CPTD)
  • Certified Instructor Leadership Certificate - Northwind
  • Train-the-Trainer Professional Certificate - Harbor & Co.
  • Advanced Corporate Trainer (ACT) Certification
  • Diversity, Equity, & Inclusion in Education Certification - Ironclad Systems
  • IBM Data Science Professional Certificate
  • Collaborative Problem Solving Facilitator - Harbor & Co.

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