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Skills

  • Negotiation of care service partnerships
  • Family mediation and dispute resolution
  • Client case management
  • Negotiating healthcare subsidies
  • Invoice generation
  • Planning and coordination
  • MS Office
  • Health technology implementation
  • Problem resolution
  • Security systems

Work Experiences

  • Kept my category knowledge up to date by doing project management and process improvement.
  • Assisted in the creation of system procedures.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Kept track of research findings and wrote polished reports that highlighted the findings as well as potential improvement strategies.
  • Achieved 19% improvement in adherence to care plans.
  • Worked with others to brainstorm new metric possibilities.
  • Collaborated with operations in order to manage the organization's goals and objectives.
  • Adobe Creative Suite was delivered to customer locations by me.
  • Achieved a 73% improvement in care plan adherence.
  • Implemented unique methods and methodologies that assisted in the reduction of issues, such as initiative.

Summaries

  • Expert in method with a strong aptitude for streamlined and spearheaded.
  • Communicative and team-oriented, with Power BI expertise.
  • Experienced business consultant with a thorough understanding of all aspects of the business, from marketing to operations.
  • Well-organized when it comes to investigating causes and determining the best solutions to any problem.
  • Framework Management Analyst with extensive experience in financial administration, business development, and operations management.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Method, system, and program are all available.
  • Achieved 48% improvement in patient recovery metrics.
  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Developed metrics-focused reporting for client satisfaction, resulting in more data-driven decisions and a 40% improvement in care adjustments.
  • Revised healthcare risk management strategies, reducing identified service risks by 33% and improving patient safety outcomes.
  • Led a client retention initiative that reduced client attrition by 47% and improved overall care continuity by streamlining case management processes.
  • Negotiated care service improvements with third-party stakeholders, increasing provider engagement rates by 71% in 2018.
  • Implemented a systematic feedback mechanism, resulting in rapid response to care needs and a 19% increase in patient and family satisfaction scores.
  • Led diversity and inclusion workshops within care teams, contributing to a 74% improvement in cultural competence assessments over 2024.
  • Established protocols for client outcomes reporting, enabling more efficient tracking and improving measurable outcomes by 63% in 2019.
  • Collaborated with healthcare providers to develop client reporting methods, elevating team efficiency by capturing and improving patient outcomes by 55%.
  • Introduced innovative care service negotiations, which secured 3 new partnerships and expanded service offerings for enrolled clients.
  • Established a monthly client satisfaction survey program, which improved care service feedback accuracy and boosted satisfaction scores by 44%.

Affiliations

  • Contributed as a speaker in National Caregivers Conference hosted by The Family Caregiver Alliance in 2017, discussing insurance coordination.
  • Member, Association for Community Affiliated Plans (ACAP), focused on client need assessments tailored to underserved populations.
  • Certified member, National Association of Social Workers, adhering to the latest ethical guidelines and practices in patient care.
  • Regular attendee, Healthcare Financial Management Association (HFMA) seminars on navigating patient insurance issues and reducing denied claims.
  • Former attendee, State Long-Term Care Ombudsman Program trainings, empowering staff on regulations and compliance for better patient advocacy.
  • Affiliated with Health Care Compliance Association, specifically involved in monitoring federal and state care regulations since 2019.
  • Part of the National Association of Healthcare Advocacy Consultants, ensuring continuous improvements in staff training programs.
  • Engaged with American Society of Consultant Pharmacists conference, attending workshops on medication management and patient care monitoring.
  • Participated in training provided by The Alzheimer's Association as part of improving client relations and advocacy services.
  • Successfully completed Workforce Development and Care Leadership certifications from National Council on Aging.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospice and Palliative Care Administrator (CHPCA) from the Hospice and Palliative Credentialing Center (HPCC)
  • CompTIA A+ Technician
  • Certified Professional in Healthcare Quality (CPHQ) from the National Association for Healthcare Quality (NAHQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Social Worker in Health Care (C-SWHC) from the National Association of Social Workers (NASW)
  • Certified in Care Coordination and Transition Management (CCCTM) from the American Nurses Credentialing Center (ANCC)
  • Fundamentals of Case Management Practice Certificate via process 2020
  • Microsoft Office Specialist (MOS)

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