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Skills

  • Inventory control for guest supplies
  • Organization
  • Regulatory compliance
  • Budgets
  • Cross-functional collaboration with housekeeping
  • Safety compliance
  • Event coordination and guest traffic flow
  • Communications
  • Data-driven decision making in guest satisfaction
  • Event support and high-profile guest services

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Achieved positive guest feedback in 2019.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Tracked supplies and placed 6 months orders by conducting inventory, stocking, and merchandising.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 27% growth in three years.
  • Assisted with janitorial and housekeeping tasks to ensure a pristine guest environment, receiving 11 positive guest reviews.
  • Addressed special requests from guests.

Summaries

  • Clear understanding of client relations and cross-functional collaboration as well as vendor management training.
  • Attention to guest dietary restrictions.
  • Collaborated with marketing teams.
  • Employee who is punctual and focused.
  • Capable of working in high-pressure environments.
  • Contributed to 57% fewer guest check-in errors.
  • Conducted express checkouts.
  • Consistently received positive feedback.
  • Tasks are completed with minimal guidance.
  • Adept at delivering exceptional dining and transportation recommendations to guests, improving overall guest satisfaction ratings by 34% at Portland.

Accomplishments

  • Developed a guest flow optimization strategy that increased reservation efficiency by 51%, reducing average wait time during peak periods.
  • Led initiative to align table-side beverage service protocols with industry best practices, increasing average revenue per guest by $7.
  • Trained staff in new hospitality software, resulting in a 70% improvement in booking accuracy and check-in efficiency.
  • Designed and implemented a formal training program for new hires, reducing onboarding time by 53% and improving service quality.
  • Expanded options for digital check-in and check-out tools, which led to a 27% increase in guest participation and reduced contact needs.
  • Created a rotational shift schedule ensuring optimal guest coverage and reducing staff overtime by 72% during busy seasons.
  • Documented and resolved method which led to category.
  • Developed proactive guest conflict recovery plans, addressing complaints and increasing positive feedback in post-event surveys by 74% points.
  • Maintained full compliance with hospitality regulations during events, contributing to zero violations and a 17% increase in overall event ratings.
  • Maintained quality service standards resulting in a decrease in errors related to bookings, improving guest satisfaction by 58%.

Affiliations

  • Association of Information Technology Professionals
  • Hospitality Sales & Marketing Association International (HSMAI)
  • American Hotel & Lodging Association (AHLA) Member
  • Hospitality Financial and Technology Professionals (HFTP) Member
  • Professional Visitor Management Association (PVMA) Member
  • Rotary International
  • Guest Services Management Association (GSMA) Membership
  • World Tourism Organization (UNWTO) Membership
  • Award for Excellence in Hospitality – 2019
  • Emergency Management Institute Certification Holder (FEMA)

Certifications

  • Hospitality Leadership and Management Diploma by category
  • Effective Team Leadership in Hospitality Certification by system
  • Certified Hotel Concierge by Vantage
  • HACCP Certification for Food Safety by metric (Year)
  • Exceptional Service in Hospitality Certificate by system
  • Apple Certified Associate (ACA)
  • Conflict Resolution and Mediation Training by Summit Group (Year)
  • Hospitality and Catering Health and Safety Certification by initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Room Division Management Certification by metric

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