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Skills

  • Cash Handling
  • Exclusive wine club management
  • Bill computation
  • Tableside service
  • Fine dining team collaboration
  • Vendor Negotiations
  • Item promotion
  • Food preparation
  • Customer wine tasting engagement
  • To-go order preparation

Work Experiences

  • Was in charge of successful bar service and operations for up to 3 guests per day.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Managed food resources, memorized orders, and coordinated service in a 8-table restaurant.
  • Organized wine tastings to attract customers and promote special offers.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Coordinated wine selection and restocking with over 8 bottles in the cellar.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.

Summaries

  • Expert sommelier with a proven track record of running profitable and efficient operations.
  • Wine Steward is a communicative Wine Steward who is committed to providing exceptional service and unforgettable guest experiences.
  • Experienced Wine Steward with framework restaurant environments.
  • Offering extensive knowledge, a strong work ethic, and over 7 years of experience in the field.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Collaborative team leader with extensive experience in fair supervision.
  • Performance-oriented and goal-oriented, with a constant desire to grow the customer base and revenue.
  • Wine Steward is a focused and dependable Wine Steward who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Revamped the wine storage system, improving environmental controls and reducing overall spoilage costs by 17% annually.
  • Documented and resolved standard which led to category.
  • Trained front-line staff on effective cross-selling strategies, resulting in an upswing in paired food and wine sales by $17 in two years.
  • Developed exclusive relationships with boutique and small batch wineries, introducing unique varietals to the wine list that boosted sales by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed an inventory of over 13 unique wines, reducing spoilage and out-of-stock items by 38% through improved stock planning and monitoring.
  • Delivered in-depth training to 14 staff members on wine varietals, regions, and pairing techniques, driving a 42% increase in upselling success.
  • Utilized wine-specific CRM systems to maintain strong relationships with regular buyers and tracked purchasing patterns, resulting in a 37% increase in repeat sales.
  • Surpassed quarterly revenue targets by 22% through expert upselling techniques, focusing on high-margin wine selections.
  • Boosted wine list breadth through strategic partnerships with 18 new suppliers, adding 4 exclusive wines and driving sales growth by 47% over several months.

Affiliations

  • Toastmasters - Public Speaking for Hospitality
  • Wine Bloggers Conference (WBC)
  • American Marketing Association
  • Court of Master Sommeliers
  • Les Dames d'Escoffier International
  • Project Management Institute
  • American Wine Society (AWS)
  • Freemason
  • Rotary International
  • Wine Business Institute

Certifications

  • CompTIA A+ Technician
  • Spanish Wine Educator Certification (Wine Scholar Guild)
  • Wine Etiquette Education (University of California, Davis)
  • Certified Wine Judge/Competition Judge (American Wine Society)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Cicerone (Cicerone Certification Program)
  • Certified Hospitality and Beverage Specialist (American Hotel & Lodging Educational Institute - AHLEI)
  • Wine and Sustainability Training Program (California Sustainable Winegrowing Alliance)
  • Project Management Professional (PMP)
  • Italian Wine Scholar (Wine Scholar Guild)

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