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Skills

  • MS Office
  • Local traffic regulations
  • Assistance for elderly and disabled passengers
  • Business operations
  • Map expertise
  • Collaboration with dispatch teams
  • Accident prevention strategies
  • Regulatory compliance
  • Commercial driving
  • Continuous professional development in transportation

Work Experiences

  • Oversaw the delivery of system project by process team, which resulted in procedure.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with dispatchers to streamline route scheduling.
  • Adhered to eco-friendly driving policies.
  • Achieved a 68% reduction in fare evasion by enforcing company payment policies and educating passengers on route regulations.
  • Adjusted routes for on-time service performance.
  • Achieved results within 6 months.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Completed thorough pre-and post-trip safety inspections, identifying and resolving 4 vehicle issues over three years, improving fleet reliability.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adhered to DOT regulations.
  • Completed detailed mechanical reports.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Strengths in budget management and workflow optimization backed up by Transportation training.
  • Excellent driving and supervisory skills, as well as a thorough understanding of traffic laws, allowed for the best possible results.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 29% reduction in vehicle-related incidents.
  • Consistently commended for accuracy in cash handling, collecting over $13 weekly with minimal discrepancies and 45% accountability.

Accomplishments

  • Executed effective navigation adjustments to avoid roadblocks, resulting in a 32% reduction in rerouted trips during adverse weather conditions.
  • Resolved product issue through consumer testing.
  • Ensured safe and efficient transportation for an average of 16 passengers daily across high-demand routes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured timely daily inspections of bus conditions and maintained comprehensive logs, increasing vehicle uptime by 47%.
  • Optimized bus stop flows by utilizing Adobe Creative Suite to monitor real-time data, improving overall efficiency and reducing idle time by 49%.
  • Utilized GPS and telematics systems to track and improve average travel times by 52% across daytime and evening routes.
  • Monitored fare collection processes, ensuring reconciliation accuracy with a 44% improvement across 14 shifts.
  • Thoroughly documented all incidents and service delays, supporting a 65% improvement in annual safety audits and compliance evaluations.
  • Monitored and enforced fare collection policies, ensuring 74% compliance rate across all passengers.

Affiliations

  • Urban Public Transportation Research Consortium (UPTRC)
  • Certified Transit Driver Excellence Program (CDP) - Certified by Beacon Labs
  • Toastmasters
  • Rotary International
  • Bus Operators International (BOI)
  • Professional Drivers Association (PDA)
  • Center for Urban Transportation Research (CUTR)
  • Operation Lifesaver – Rail Safety Program
  • National Association of State Directors of Pupil Transportation Services (NASDPTS)
  • Driving School Association of the Americas (DSAA)

Certifications

  • Smith System Driver Certification
  • CompTIA Network+
  • Customer Service Excellence - Certificate (Meridian)
  • Emergency Vehicle Operator Certification (EVOCs)
  • ServSafe
  • Alcohol and Drug Awareness Program Certification
  • CompTIA Security+
  • National Transit Institute (NTI) Transit Operator Assault Awareness and Prevention Certification
  • First Aid/CPR/AED Certification Summit Group
  • Conflict Intervention and De-escalation Training

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