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Skills

  • HIPAA compliance
  • Data Privacy and Confidentiality
  • Collaboration with social workers
  • Patient rights
  • Empathy and active listening skills
  • Insurance verifying
  • Insurance understanding
  • Process improvement
  • Medical insurance
  • Document filing

Work Experiences

  • Established guidelines for hiring, promoting, and terminating employees.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Was responsible for the patients' safety and well-being.
  • Oversaw and managed 8 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Special incidents, events, and complaints were investigated, provided, and submitted to the Quality Department.
  • Was in charge of private and MCR billing, payroll, accounts payable, and accounts receivable, as well as ensuring that proper procedures were followed.
  • Was in charge of transporting patients to and from various departments.
  • Helped with the recovery by providing budget management and team leadership.
  • Designed and maintained computerized record management systems for storing, processing, and generating data and reports.
  • Was in charge of scheduling patient admissions and discharges.

Summaries

  • Exceptional knowledge of standard treatments, techniques, and diagnostic procedures as a Critical Care Registered Nurse.
  • Exceptional at providing individualized care and education to families.
  • Expert in all aspects of nursing, with a track record of developing strong nurse leaders who are committed to bettering patient care and delivery models.
  • Billing Supervisor with extensive experience in day-to-day accounts receivable operations, collections, and reporting.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Knowledge of how to use HubSpot and the ability to triage situations quickly.
  • Looking for a position as a leader in an integrated delivery system.
  • Dedicated to long-term problem solving and achieving big-picture objectives.
  • Patient Service Representative with extensive knowledge of method.
  • Professionally trained Patient Advocate with experience providing high-quality culturally competent care to a diverse group of patients.

Accomplishments

  • Assisted uninsured patients in understanding and enrolling in government health programs, directly contributing to a 27% increase in policy enrollments in 2024.
  • Patient Transfer: Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Acted as the liaison between patients and insurance providers, expediting claim approvals and decreasing denied claims by 27%.
  • Implementation: Assisted in implementation of new tracking system that resulted in improved patient care.
  • Collaborated with team of 14 in the development of procedure.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Developed individualized care plans for high-risk patients, which led to a 68% decrease in ER visits related to chronic disease management.
  • Collected and analyzed patient feedback using surveys, resulting in an overall improvement of 70% in patient service satisfaction.
  • Perinatal Care: Assisted physicians in focus studies in prenatal care. Performed basic physical assessments of newborns and infants.
  • Supervision: Headed onboarding process for new nursing staff.

Affiliations

  • Patient Experience Institute
  • Society for Participatory Medicine
  • Collaborative Institutional Training Initiative (CITI) Healthcare Integrity Program
  • National Association for Home Care & Hospice (NAHC)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Association for Patient Advocacy
  • Society for Health Communication
  • National Council for Behavioral Health (NCBH)
  • Association for Patient Experience (AfPE)

Certifications

  • LNHA license
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Policy Advocacy for Underserved Populations - 2020
  • ANA Certified in Gerontological NP
  • Salesforce
  • BLS
  • Google Certified Professional Cloud Architect
  • Pediatric Nursing Certification Board (PNCB)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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