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Skills

  • Financial assistance navigation
  • Caseload management
  • Documentation and record-keeping accuracy
  • Data entry
  • Interdepartmental cooperation
  • Healthcare payer system knowledge
  • Effective time management
  • System updates
  • Compassion
  • Relationship building

Work Experiences

  • Recruited, hired, trained, and coached 18 new employees per year on average.
  • Went over the doctors' daily care slips.
  • Was in charge of transporting patients to and from various departments.
  • Oversaw and managed 8 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Followed all applicable laws and regulations and ensured that the facility followed Medicare and Medicaid guidelines.
  • Authorized drug refills and provided pharmacies with detailed prescription information.
  • Collaborated with a group of registered nurses to ensure the overall health of all patients.
  • Helped with the recovery by providing budget management and team leadership.
  • Gathered and reviewed patient information in order to determine whether or not they were eligible for special programs.
  • Suture removals for patients of all ages were done expertly by me.

Summaries

  • Committed to providing comprehensive patient education as well as assisting physicians.
  • Professionally trained Patient Advocate with experience providing high-quality culturally competent care to a diverse group of patients.
  • With a 11-year track record of success, adept at maximizing productivity.
  • Nurse who specializes in supply management, documentation, and referrals for children.
  • Committed to providing the best possible care for patients and their families.
  • Billing Supervisor with extensive experience in day-to-day accounts receivable operations, collections, and reporting.
  • Recently certified as an EMT, I'm looking forward to putting my training and clinical skills to work as an Emergency Room Technician.
  • Surgical procedures, restocking supplies, and updating electronic health records are all things that she can help with.
  • Registered nurse with over 3 years of experience leading initiatives to improve clinical documentation, clinical processes, and nurses' clinical knowledge.
  • Ironclad Systems can benefit from my expertise and 15 years of experience.

Accomplishments

  • Collaborated with state agencies to secure health coverage for underserved populations, increasing program enrollments by 49% over 2024.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
  • Research: Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
  • Family Support: Provided support to families through education on procedures, regimens, prevention and care.
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Advocated for 16 low-income families, securing access to essential health services and reduced hospital admission rates by 29% in Raleigh.

Affiliations

  • Rotary International
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • National Patient Advocate Foundation
  • Emergency Nurses Association (ENA)
  • Toastmasters
  • Patient Experience Institute
  • Society for Health Communication
  • American Public Health Association (APHA)
  • Collaborative Institutional Training Initiative (CITI) Healthcare Integrity Program

Certifications

  • Certification in Patient Navigation from Brightline - 2023
  • Board Certified Patient Advocate (BCPA) - 2015
  • Registered Nurse in Colorado, License number 10, 2022
  • Pediatric Advanced Life Support (PALS)
  • ANA Certified in Gerontological NP
  • CompTIA Security+
  • Cerner Patient Advocate Training Program - 2019
  • ANA Certified in Adult NP
  • SHRM Certified Professional (SHRM-CP)
  • CPR certified through American Heart Association

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