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Skills

  • Risk management
  • Grant writing
  • Project management
  • After-school program development
  • Team building
  • Partnership development
  • Assistance program knowledge
  • Customer support and assistance
  • Supervision
  • Administrative support

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Achieved Excellence Award for excellence in program data management.
  • Achieved 60% improvement in teamwork abilities.
  • Achieved 24% of participants securing internships.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Was in charge of delivering social services to 5 framework residents who needed method and framework help.
  • Pushed for patients to be placed in community-based treatment programs.
  • Worked with others to brainstorm new initiative possibilities.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved a 82% reduction in school absenteeism.

Summaries

  • Youth Program Supervisor and team leader with 6 years of experience in initiative settings.
  • Conscientious Social Services Director with 16 years of experience meeting with community members to understand local needs.
  • Framework, program, and category are all available.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Team leadership in category settings and project management in data analysis settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Active leader with excellent communication and collaboration skills.
  • Accomplished Youth Program Supervisor with strong skills in staff training and retention. Managed a team of 7 youth counselors, contributing to a 83% staff retention rate and overall program success.
  • Skilled in organizing program referrals, providing direct support, and coordinating outreach.
  • Expert in initiative with a strong aptitude for spearheaded and streamlined.

Accomplishments

  • Trained 7 volunteers and staff on conflict resolution and youth engagement tactics, increasing staff retention by 74%.
  • Produced quarterly reports that effectively communicated program progress and key outcomes to stakeholders, ensuring continuous funding and community support.
  • Identified community resources and connected youth to relevant services, improving access to mental health and career development services by 32%.
  • Reduced response times for attendee inquiries during program enrollment by 24% by adopting process.
  • Developed data-driven performance tracking tools that allowed for monitoring progress, resulting in a 42% improvement in knowledge retention among participants.
  • Developed and supervised after-school activities that improved attendance rates by 47% over a 11-month period.
  • Established partnerships with 5 local high schools, leading to an increase of 24% in program referrals from educators.
  • Organized extracurricular activities and field trips for youth, achieving a participant satisfaction score of 16%.
  • Achieved a 65% improvement in youth satisfaction ratings by regularly incorporating participant feedback into program curricula.
  • Introduced goal-setting workshops and life skills training to the curriculum, leading to 21% of youth participants meeting their personal development goals.

Affiliations

  • Affiliate Member, Council on Accreditation for Youth Services (COA), 2022
  • Member, National AfterSchool Association (NAA), 2018–Present
  • Volunteer Coordinator, Boys & Girls Clubs of Portland, 2023–Present
  • Advisory Board Member, Local Parks & Recreation Youth Programs Initiative, 2015
  • Educational Advocate, Juvenile Justice Educational Programming Initiative, 2021
  • Participant, National Institute on Out-of-School Time, 2023
  • Member of the American Camp Association (ACA), Promoting Best Practices in Youth Development, 2020
  • Mentor, YouthBuild Program for At-Risk Teens, Columbus, 2018
  • Member, Society for Research on Adolescence (SRA), 2022
  • Contributor, Urban Youth Development Journal, 2020, Article on Career Pathways for Adolescents

Certifications

  • Social Work License (LCSW, LICSW) by framework
  • Association for Project Management (APM)
  • Adolescent Counseling Certification by procedure
  • Advanced Facilitation Training Certification by Community Toolbox Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Adolescent Development by Society for Research on Adolescence (SRA)
  • Positive Youth Development Certification by Northwind
  • SAP Certified Application Associate
  • Child Welfare and Resilience Training Certification by Vantage
  • Social Emotional Learning (SEL) Certification by CASEL

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