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Skills

  • Continuous Improvement Mindset
  • Cross-functional team collaboration
  • Change Management
  • User interface understanding
  • Emergency staffing coordination
  • Team liaison
  • Employee Satisfaction Improvement Initiatives
  • Bi-weekly workforce utilization reporting
  • Client assessment and analysis
  • Public speaking

Work Experiences

  • Created multi-threaded admin web applications based on category.
  • Achieved a $8 annual reduction in temporary nurse costs.
  • Collaborated with nurse supervisors on monthly rounds.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Co-created a recruitment pipeline in partnership with Ironclad Systems, resulting in 11 highly qualified hires within the first the past year.
  • Achieved Employee of the Year recognition for operational excellence.
  • Achieved 100% adherence to guidelines.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Collaborated with nursing leadership on scheduling needs.
  • Addressed chronic staffing challenges.

Summaries

  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Pragmatic
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Customer service specialist with 4 years of procedure experience who is dedicated and detail-oriented.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer-focused
  • Versatile
  • Focused on customer service
  • Motivated

Accomplishments

  • Successfully reduced staffing costs by 77% through the implementation of cross-trained nurse scheduling, allowing for more adaptive workforce usage.
  • Reduced last-minute nurse call-offs by 48% through the introduction of a flexible shift-swapping policy.
  • Monitored and adjusted schedules based on patient counts and acuity levels, achieving 28% alignment with optimal staffing models.
  • Saved an estimated 5 in annual costs by introducing more efficient staffing protocols that balanced workforce needs with budget constraints.
  • Increased sales 11% over one year.
  • Led a shift audit project that uncovered scheduling inefficiencies, eliminating unnecessary overstaffing by 77% in specific units.
  • Worked with nursing staff to create a tiered scheduling process, offering more flexibility and increasing employee retention by 68%.
  • Coordinated annual nurse license renewals and continuing education, achieving 42% compliance ahead of regulatory deadlines.
  • Created an accessible, real-time online scheduling tool for nursing staff, reducing the number of phone inquiries to the staffing office by 61%.
  • Collaborated with HR to fine-tune retention and incentive programs, resulting in reduced voluntary attrition by 30% across the nursing department.

Affiliations

  • Participated in workforce planning seminars hosted by the Society for Human Resource Management (SHRM), advancing skills in nurse scheduling and staffing.
  • Participant in the Center for Disease Control and Prevention’s (CDC) Workforce Resources for Healthcare Personnel task force, focusing on staffing challenges during health crises.
  • Active participation in the Critical Care Societies Collaborative (CCSC), ensuring best staffing practices in critical care environments.
  • Member of the American Organization for Nursing Leadership (AONL), focusing on leadership development in nursing administration and staffing.
  • Affiliated with The Joint Commission, ensuring compliance with healthcare staffing and accreditation standards.
  • Frequent contributor to the Healthcare Leadership Council (HLC) forums on innovative staffing and scheduling technologies.
  • Attendee of the Association of Talent Acquisition Professionals (ATAP) events on continuous improvement strategies for healthcare recruiting.
  • Member of the American Health Care Association (AHCA) in pursuit of excellence in staffing management and patient care.
  • Participant in quarterly webinars with the Staffing Management Association, enhancing skills in nursing shift allocation and gap reduction strategies.
  • Certified in Nurse Scheduling and Workforce Planning through the Health Care Administrators Association (HCAA).

Certifications

  • Certified Healthcare Quality Practitioner (CHQP) – Healthcare Quality Certification Commission
  • Leadership in Healthcare Organizations Certificate – procedure
  • Certified Patient Care Specialist (CPCS) – National Healthcareer Association
  • Healthcare Scheduling and Staffing Specialist (HSSS) – initiative
  • Certified Staffing Professional (CSP) - category
  • Lean Six Sigma Green Belt Certification – Beacon Labs
  • Advanced Nurse Scheduling Certificate – framework
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • Joint Commission Accreditation – Healthcare Staffing Focus
  • Certificate in Nursing Leadership for RNs and LPNs - initiative

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