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Skills

  • Cross-functional team collaboration
  • Eco-Friendly Cleaning Practices
  • Project prioritization and execution
  • First Aid/CPR
  • Inventory management and cost control
  • Recycling and waste reduction program execution
  • Multi-facility supervision
  • Performance metrics analysis
  • Customer feedback incorporation
  • Response time improvement management

Work Experiences

  • Used best maintenance and safety practices with a 13% incident rate.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 64% improvement in cleaning outcomes.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 12%.
  • Achieved zero cleanliness citations over 7 months.
  • Transported SAP to the past year customer locations.
  • Achieved janitorial team productivity improvement by conducting weekly performance reviews, resulting in a 66% operational efficiency increase.
  • Created a performance tracking system.
  • Collaborated with cross-functional teams.
  • Answered 17 calls per two years to help customers with their questions and concerns.

Summaries

  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Achieved results across 10 inspections.
  • Delivered improvements in cleanliness.
  • Created enhanced waste disposal processes.
  • Consistently achieved 14% higher productivity.
  • Conducted employee training sessions.
  • Accomplished leader in sanitation programs, known for improving health and safety compliance ratings by 46% in compliance audits.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of client relations and team leadership as well as client relations training.

Accomplishments

  • Implemented energy-efficient equipment, leading to a 16% reduction in water and energy consumption without affecting service quality.
  • Led a team of 11 janitors, consistently achieving cleanliness benchmarks 56% above company standards.
  • Scheduled and coordinated special event clean-ups, consistently delivering services within timelines and exceeding cleanliness expectations.
  • Reduced unscheduled absences by creating a flexible scheduling system, boosting team reliability by 54%.
  • Coordinated deep-cleaning projects for high-profile client visits, ensuring compliance with all health and safety regulations.
  • Trained employees on OSHA standards, resulting in a 20% reduction in workplace incidents over one year.
  • Enhanced client satisfaction by 15% by instituting regular cleanliness feedback surveys and prompt corrective actions.
  • Documented and resolved standard which led to procedure.
  • Devised and implemented a health and safety training module for new hires that resulted in 50% fewer incidents in the past year.
  • Introduced regular performance reviews, resulting in 29% improvement in employee productivity and engagement.

Affiliations

  • Association for Computing Machinery
  • Janitorial Supervisor Certification from procedure
  • Certified Public Health Cleaner (CPHC) through Harbor & Co.
  • National Association of Healthcare Environmental Services (NAHES)
  • Safety Achievement Award in Compliance (Awarded by program)
  • Cleaning Management Institute (CMI) Sanitation Certification
  • American Marketing Association
  • Team Leader at initiative Volunteer Clean-Up Initiative
  • National Floor Safety Institute (NFSI) Approved School
  • Association of Information Technology Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Salesforce
  • Workplace Ergonomics in Maintenance Certification - Vantage - 2019
  • OSHA 10-Hour General Industry (Including Cleaning Standards) - Lakeside Partners - 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Advanced Janitorial Skills in Hazardous Areas Certification - Brightline - 2017
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)

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