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Skills

  • First Aid/CPR
  • RFI Scanners
  • MS Office Suite (Excel, Word, PowerPoint)
  • Team building
  • CCTV
  • Invoice generation
  • Onboarding and Staff Training
  • Negotiation and Conflict Resolution
  • Process improvement
  • Agile and Lean methodologies

Work Experiences

  • Achieved a 33% improvement in budget adherence.
  • Worked with others to brainstorm new program possibilities.
  • Implemented unique methods and methodologies that assisted in the reduction of issues, such as system.
  • Achieved 55% faster turnaround for client requests.
  • Assisted in the creation of category procedures.
  • Championed the introduction of a time-management system.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Used HubSpot to compile data gathered from various sources.
  • Achieved onboarding within the past year.
  • Answered 2 phone calls per 18 months to assist customers.

Summaries

  • Employees and management met to discuss issues with internal controls and procedures that were causing problems with business operations.
  • Strategic thinker with expertise in strategic planning.
  • With a flexible and resourceful approach, skilled at stepping into different areas.
  • Communicative and team-oriented, with Tableau expertise.
  • Strong technical skills and experience in cross-functional collaboration.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Administrative Staff Analyst with budget management and cross-functional collaboration abilities.
  • Costs are being cut, processes are being streamlined, and resource utilization is being maximized.
  • Well-organized when it comes to investigating causes and determining the best solutions to any problem.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Devised a change management plan that successfully navigated logistics through restructuring with minimal disruption and 44% positive feedback.
  • Analyzed departmental workload to reorganize resources, reducing overtime by 58% and improving work-life balance for staff.
  • Established performance benchmarks and KPIs for administrative teams, resulting in a 33% increase in goal attainment year-over-year.
  • Worked directly with leadership to revise company policies, ensuring full compliance with procedure, avoiding potential penalties and legal issues.
  • Conducted root cause analysis for inefficiencies, leading to the development of corrective action plans that improved operational effectiveness by 79%.
  • Worked with HR to develop talent acquisition strategies that accelerated hiring timelines and improved candidate quality, achieving 40% increase in hiring efficiency.
  • Executed an operational overhaul for human resources, which improved the workflow efficiency by 70% and decreased bottlenecks.
  • Created and delivered risk assessment analyses that contributed to mitigating potential project delays and saved the company approximately 2 in costs.
  • Produced detailed reports for key stakeholders that improved the decision-making process and resulted in 23% faster approval of initiatives.
  • Collaborated with cross-functional teams to optimize resource allocation, leading to a 69% decrease in operational costs during 2022.

Affiliations

  • Affiliate, Urban and Regional Information Systems Association (URISA), focused on leveraging spatial data and technology solutions to improve administrative processes.
  • Member, Government Finance Officers Association (GFOA), participated in public sector-focused financial strategy and budgeting workshops.
  • Volunteer Coordinator, system, managed the operational flow, budgeting, and compliance structures supporting organizational initiatives.
  • Certified Facilitator, Lean Six Sigma Yellow Belt (2022), introduced process optimization strategies for administrative departments.
  • Member, Women in Public Finance, focused on shared conversations about budgeting, fiscal planning, and administrative functions in the public sector.
  • Certified, Professional Administrative Certification of Excellence (PACE), specializing in strategic administrative operations.
  • Active Participant, National Association of Administrative Professionals (NAAP), collaborated on cross-industry committees targeting administrative process optimization.
  • Active Member, Association for Financial Professionals (AFP), focused on key topics like budgeting, forecasting, and financial reporting for analysts.
  • Member, Administrative Management Society (AMS), focused on developing leadership and management skills for overseeing complex administrative functions.
  • Affiliate, National Contract Management Association (NCMA), focused on contract compliance and supporting legal documentation in administrative roles.

Certifications

  • Certified Administrative Professional (CAP)
  • Certified Data Management Professional (CDMP)
  • Certified Treasury Professional (CTP)
  • Certified Information Systems Auditor (CISA)
  • Certified Government Financial Manager (CGFM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Information Security Professional (CISSP)
  • Certified Analytics Professional (CAP)

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