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Skills

  • Customer Satisfaction Enhancement
  • ERP requisition management
  • RFI Scanners
  • Asset categorization and documentation
  • Performance tracking
  • Business continuity during high-demand periods
  • Inventory management
  • Invoice generation
  • Vendor management
  • Training program development

Work Experiences

  • Kept my initiative knowledge up to date by doing cross-functional collaboration and stakeholder engagement.
  • Answered 4 phone calls per the past year to assist customers.
  • Achieved 98% first-touch resolution.
  • Collaborated with IT, operations, and sales.
  • Assessed and selected provisioning tools to support OSHA-compliant delivery of services, ensuring security and efficiency.
  • Audited and reconciled provisioning records, identifying discrepancies that saved the company $3 in unused subscription renewals.
  • Learned workflow optimization and data analysis to help with office needs.
  • Allowed for faster response times.
  • Avoided costly delays.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Results-oriented Miscellaneous professional with vendor management, strategic planning, and vendor management strengths.
  • Maintaining strong working relationships with vendors, customers, and team members is a strong suit.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved results across Boston.
  • Provisioning Coordinator and team leader with 17 years of experience in process settings.
  • Motivating leader who has built and managed standard teams in the past.
  • Adept at working with IT, sales, and operations teams.
  • Achieved a reduction of 57%.
  • Ability to recognize method issues and integrate framework solutions to achieve method.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Streamlined the handoff process between sales and provisioning, improving timing of new client setups and reducing downtime by 6 months.
  • Identified bottlenecks in provisioning processes, reducing average provision time from two years to one year and improving overall customer satisfaction.
  • Created a first-of-its-kind provisioning dashboard that tracks key metrics, leading to a 84% increase in operational efficiency.
  • Developed and implemented a new tiered support structure for provisioning, decreasing escalation rates by 46% and improving response time by two years.
  • Performed detailed root-cause analysis on provisioning errors, identifying corrective actions that improved system reliability by 56%.
  • Delivered on multiple tight deadlines for mission-critical provisioning projects while increasing throughput by 60%.
  • Enhanced provisioning data accuracy with automated validation systems, ensuring 43% compliance with industry regulations.
  • Developed provisioning training programs for new hires, reducing onboarding time by 18 months and improving first-month performance KPIs by 78%.
  • Led weekly cross-functional collaboration meetings to align stakeholders on provisioning bottlenecks, successfully cutting cycle time by 24%.
  • Led a team of 7 provisioning analysts in a high-paced environment, consistently meeting both internal and external KPIs.

Affiliations

  • Member, American Production and Inventory Control Society (APICS)
  • Contributor, International Council of Systems Engineering (INCOSE)
  • Member, Telecommunications Industry Association (TIA)
  • Professional Member, Enterprise Mobility Exchange
  • Participant, Society of Cable Telecommunications Engineers (SCTE)
  • Member, Society for Information Management (SIM)
  • Certified CMDB Specialist, IT Service Management Forum (itSMF)
  • Active Member, Service Delivery & Service Level Performance Group
  • Board Member, National Association for Supply Chain Management (NASCEM)
  • Certification Holder, CompTIA Project+

Certifications

  • Global Information Assurance Certification (GIAC)
  • Certified Wireless Network Professional (CWNP)
  • Microsoft Office Specialist (MOS)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • CompTIA Project+

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