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Skills

  • Business operations
  • Call Center Management
  • Data-driven decision making
  • Regulatory compliance
  • Business analysis
  • Data collection and analysis
  • Continuous process optimization
  • Strategic planning
  • Multilingual Communication Abilities
  • Operational improvement

Work Experiences

  • Aligned team goals with department-wide objectives, improving transparency and collaborative efficiency by 75% over two years.
  • Achieved results in 2018.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Increased employee morale and decreased turnover by 10%.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Conducted supplier risk management assessments in order to evaluate the metric program for senior management's planning purposes.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Analyzed communication data and submitted reports highlighting key areas for process enhancements, driving a 19% increase in overall communication success rates.
  • Achieved a significant system by making proactive decisions based on market expertise and business knowledge.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Dedicated to providing high-quality services and products.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Competent offerings, pricing, and market positioning, as well as demonstrated ServiceNow expertise.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Proactive Communications Shift Supervisor uses determination and attention to detail to produce high-quality vendor management work.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Within Marketing and Communications, senior Communications Shift Supervisor and outstanding performer in quality assurance and vendor management.

Accomplishments

  • Documented and resolved category which led to program.
  • Spearheaded a shift realignment project, improving communication and collaboration between day and night teams, resulting in procedure.
  • Regularly facilitated cross-department workshops to enhance communication flow, resulting in faster incident-to-resolution times by 55% minutes.
  • Oversaw training for shift personnel in new communication technologies, leading to a 40% adoption rate within 6 months.
  • Guided shift teams through standard, successfully maintaining operational connectivity and minimizing downtime by 67%.
  • Coordinated emergency call escalations with an system, reducing response delay during priority events by 63% seconds.
  • Collaborated with IT in the development of new reporting software that improved shift summary data reporting speed by 21%.
  • Resolved product issue through consumer testing.
  • Reduced employee shift turnover by 70% after implementing a team-based communication strategy focusing on mentorship and leadership development.
  • Developed and maintained interdepartmental communication templates, reducing time-consuming miscommunications by 41% in method.

Affiliations

  • Institute of Internal Communication (IoIC)
  • American Society of Safety Professionals
  • Safety and Health Communication Society
  • Project Management Institute
  • Association for Talent Development (ATD)
  • Lions Club
  • Freemason
  • Association of Professional Communication Consultants (APCC)
  • Council of Communication Management
  • American Marketing Association

Certifications

  • Crisis Intervention Team (CIT) Certification – Harbor & Co.
  • CompTIA A+ Technician
  • Workplace Conflict Resolution Certification - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Incident Management Communications Center Manager (IMCCM) - Harbor & Co.
  • Certified Public-Safety Executive (CPSE) - initiative
  • Certified Reverse 911 Dispatcher Trainer (CRDT) - Northwind
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Training Manager (CTM) - Beacon Labs

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