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Skills

  • Problem resolution
  • Operational improvement
  • Supervision
  • Budgets
  • Latte art proficiency
  • Advanced brewing techniques
  • Cross-functional collaboration
  • Business operations
  • Coffee roasting knowledge
  • Team Leadership

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Collaborated with marketing on promotional campaigns.
  • Increased store sales to $2 within two years by upselling category and method items with beverages.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Coached employees on pairing coffee blends with seasonal foods, increasing average customer spend by $17.
  • Made product recommendations based on a thorough understanding of each customer's needs and preferences.
  • Attracted eco-conscious customers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted engagement.

Summaries

  • Certified Boutique Coffee Specialist with exceptional skills in barista training, customer satisfaction improvement, and boosting overall coffee shop profitability.
  • Boutique Coffee Specialist with 14 years of successful stakeholder engagement and workflow optimization experience.
  • Costs were consistently reduced while profits were increased.
  • Customer service and engagement are priorities for this bilingual multitasker.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Attracted a 78% growth in regular coffee shop visitors.
  • Achieved results within the first 6 months.
  • Consistently provided exceptional customer service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Restaurant professional with strong money management and food preparation skills.

Accomplishments

  • Delivered exceptional customer service, earning 10 positive reviews on platforms such as Adobe Creative Suite within 18 months.
  • Exceeded sales targets by $235,000 during 3 months, adjusting product offerings to meet customer demand trends.
  • Maintained 54% compliance with local health and safety regulations, praised during external audit reviews.
  • Used strong multitasking capabilities to manage point-of-sale operations during high-traffic hours, ensuring consistent cash flow balance.
  • Documented and resolved metric which led to framework.
  • Devised and implemented a customer loyalty program that resulted in a 41% rise in monthly recurring visitors.
  • Successfully reduced waste by 70% through more efficient stock and ingredient management processes.
  • Trained a team of 17 new baristas, improving service time and achieving 56% customer satisfaction ratings during peak hours.
  • Executed social media marketing strategies that led to a 26% increase in online customer engagement and sales conversion.
  • Collaborated with local businesses to host coffee tastings, resulting in 8 new customers in the past year.

Affiliations

  • National Coffee Association USA
  • Lions Club
  • Association of Information Technology Professionals
  • Coffee Event Judging Panel Member
  • Coffee Technicians Guild
  • International Council of Nurses
  • Rotary International
  • Local Farmers' Market Vendor the Midwest
  • Cafe Culture Magazine Contributor
  • Slow Food Movement in Raleigh

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Visual Coffee Standards Quality Control (VCQC) Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Cold Brew Coffee Expert Course Certification
  • Green Coffee Buyer Certification by SCA
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Barista Professional Accreditation by Barista Guild
  • ServSafe

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