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Skills

  • MS Office
  • Inventory cost reduction strategies
  • Food plating and presentation
  • Recipes and menu planning
  • Food production management
  • High-volume dining
  • Customer service excellence
  • Community Engagement Initiatives
  • Recruitment
  • Cash handling and cashier management

Work Experiences

  • Developed an inventory tracking system.
  • Coordinated day-to-day bowling alley operations.
  • Emphasized repeat business.
  • Implemented a metric program and effectively managed employee errors, resulting in a 2% reduction in overall waste.
  • Collaborated with suppliers.
  • Achieved a 69% improvement in staff efficiency.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Achieved a 43% improvement in financial accuracy.
  • Compared to previous fiscal periods.
  • Collaborated with management to design promotional events.

Summaries

  • Achieved results over 16 quarters.
  • Attracted new clientele.
  • Achieved a 25% reduction in costs.
  • Alley Coordinator is a multi-talented Alley Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved savings through effective supplier collaboration.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 26% increase in guest satisfaction in 2019.
  • Achieved growth over the course of 2017.

Accomplishments

  • Collaborated with suppliers, negotiating contract renewals to reduce product costs by $5 on an annual basis.
  • Provided conflict resolution during customer interactions, reducing complaints by 59% over 11 months.
  • Resolved complex scheduling conflicts, improving work-life balance for staff and reducing absenteeism by 65% annually.
  • Facilitated team-building exercises between staff and encouraged cross-functional collaboration, boosting team efficiency by 57%.
  • Secured 9 vendor contracts, achieving a 54% reduction in supply chain costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented cost-saving initiatives in the maintenance schedule, saving an average of $7 per quarter while keeping equipment operational.
  • Maintained financial records related to daily sales and expenses with accuracy, reconciling discrepancies and avoiding financial losses.
  • Created a training program for new employees that reduced onboarding time from 6 weeks to 5 weeks.
  • Improved time management and prioritization of operations during peak hours, cutting wait times by an average of 16 minutes.

Affiliations

  • Leadership in Energy and Environmental Design (LEED) - Certified 2016
  • National Association of Social Workers
  • Event Coordinator Network - Member 2024
  • Association for Customer Care Excellence - Active Member
  • Certified Safety Professional (CSP) - Certified 2018
  • National Association of Catering and Events (NACE) Member
  • International Bowling Industry Association (IBIA) - Professional Membership
  • Leisure and Hospitality Association - Active Contributor
  • Project Management Institute
  • Event Planners Association (EPA) Member

Certifications

  • CompTIA Security+
  • Professional in Human Resources (PHR), category
  • Certified Community Events Professional (CCEP), Meridian
  • Proficient in Venue Management Software, Power BI
  • Certified Business Revenue Strategist (CBRS), Meridian
  • Certified Team Leader (CTL) - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Conflict Resolution and Mediation Certification - Lakeside Partners - 2016
  • Certified Talent Management Specialist (CTMS) Meridian

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