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Skills

  • CCTV
  • Invoice generation
  • P&L responsibility
  • Psychological assessment
  • Client engagement improvement
  • Inventory management
  • Budgeting and financial forecasting
  • Partnership management
  • Customer service
  • Client Onboarding Optimization

Work Experiences

  • Built and launched a Salesforce offering that received Employee of the Year and contributed $3 in new revenue within 2024 of launch.
  • Achieved $9 in value creation.
  • Answered 4 phone calls per several months to assist customers.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved $17 cost savings.
  • Achieved a 44% year-over-year growth in revenue.
  • Was in charge of all tasks delegated to me, including budget management and team leadership.
  • Conducted needs analyses and cultural assessments to improve organization-wide change.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Tableau was delivered to customer locations by me.

Summaries

  • Practice Leader is a hardworking and dependable Practice Leader who excels at vendor management and workflow optimization.
  • Achieved savings through operational redesign.
  • Metric and initiative have a proven track record.
  • Practice Leader and team leader with 12 years of experience in procedure settings.
  • Achieved $18 of value creation.
  • Accomplished in driving change management initiatives.
  • With a respectful and resilient approach, research-oriented and attentive.
  • Knowledge of QuickBooks in depth, as well as budget management and cross-functional collaboration abilities.
  • Strategic thinker with expertise in stakeholder engagement.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Developed performance dashboards for critical KPIs that improved visibility and helped reduce project delays by 79%.
  • Improved collaboration between IT, business, and operations teams, cutting project delivery times by 50%.
  • Integrated newly acquired business units into the existing corporate framework, resulting in an on-time launch with maximum cost savings of $16.
  • Launched a new customer segmentation strategy that led to a 25% rise in engagement and 16% increase in upsell conversions.
  • Forecasted market trends using advanced tools that contributed to a 23% increase in organizational competitiveness.
  • Led company-wide transformation projects, driving 71% improvement in time-to-market acceleration for new services/products.
  • Leveraged QuickBooks to automate insights delivery, improving forecasting accuracy by 37%, which led to more effective resource allocation.
  • Increased operational efficiency by 30% through optimizing resource allocation and team performance across projects.
  • Headed hiring initiatives that resulted in the recruitment and retention of 23% top-tier talent in key positions.
  • Executed a competitive analysis that identified market gaps, leading to a 6% annual increase in market share.

Affiliations

  • Active Member, The Society of Digital Agencies (SoDA), contributing case studies on faster time-to-market strategies.
  • Charter Member, International Customer Service Association (ICSA), contributed to the development of client satisfaction improvement frameworks.
  • Board Member, Corporate Strategy Network (CSN), collaborated on workshops designed for building comprehensive practice roadmaps.
  • Panelist, The Lean Enterprise Institute (LEI), discussing cost-saving initiatives in large-scale enterprise environments.
  • Participant, Continuous Improvement Conference, focused on implementing feedback loops that enhance team productivity.
  • Affiliate, International Institute of Business Analysis (IIBA), contributed to setting standards for performance evaluation in business practices.
  • Active Participant, Business Process Management Institute (BPMI), engaging in discussions on process workflow redesign and efficiency.
  • Board Member, International Association of Business Leaders (IABL), leading initiatives for budgeting and financial forecasting improvements.
  • Mentor, Society for Human Resource Management (SHRM), providing guidance to upcoming leaders on staff mentorship and development.
  • Senior Member, Product Development and Management Association (PDMA), mentoring young leaders on launching Power BI offerings.

Certifications

  • CompTIA Network+
  • ServSafe
  • Certified Business Analysis Professional (CBAP) - Ironclad Systems
  • Strategic Management Certificate - Meridian
  • Lean Six Sigma Black Belt - Vantage
  • Organizational Change Management Certification (OCM) - Meridian
  • Certified Sales Leadership & Strategy Professional (CSLSP) - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate
  • Association for Project Management (APM)

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