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Skills

  • Bar staff training and performance management
  • Clerical support
  • Process implementation
  • Public speaking
  • Food preparation
  • Conflict resolution and de-escalation
  • Project management
  • Engaging VIP clientele and enhancing guest loyalty
  • Staff development
  • Developing sustainable bar practices

Work Experiences

  • Provided care for children ranging in age from 7 to 8, which included tasks like feeding, dressing, and directing activities.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Reduced
  • Recommendation
  • All of the company's insurance renewals were completed by me, including property, workers' compensation, general liability, cargo, aviation, and K & R documents.
  • Got better.
  • Managed
  • Identified
  • Used Tableau to accurately enter data into a batch ticketing system.
  • Won

Summaries

  • Over 6 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Pragmatic
  • Resourceful
  • Motivated individual.
  • Adaptive team player looking for a position as a fleet maintenance supervisor with a forward-thinking company.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • Focused on customer service
  • Procedure and metric are examples of abilities.

Accomplishments

  • Optimized server-to-table ratio, improving service efficiency by 34% during heavy traffic periods.
  • Introduced an innovative service style that led to a 41% uptick in positive customer reviews.
  • Trained 9 new hires on POS system and bar operations, leading to a smoother onboarding process.
  • Increased sales 9% over one year.
  • Managed a high-volume bar, ensuring consistent service quality and achieving a 40% increase in customer satisfaction.
  • Collaborated with management to design seasonal drink menus that consistently boosted per-ticket sales by $9.
  • Independently managed bar operations during off-peak hours, resulting in no drop in service quality or sales.
  • Led bar upskilling sessions for staff, which resulted in a 61% improvement in customer-facing skills.
  • Maintained exceptional relationships with VIP guests, resulting in 14 positive reviews and 20% repeat customers.
  • Reduced staff turnover by 43% after proposing and executing a new team-based tip-sharing structure.

Affiliations

  • Certificate in Alcohol Management from ServSafe, promoting safe serving practices and customer responsibility within hospitality venues.
  • Involvement with the International Association of Bartenders, fostering a network and sharing knowledge with other service professionals globally.
  • Contributed to discussions and educational forums hosted by Tales of the Cocktail, staying current with industry trends in cocktail creation.
  • Participated in the Beverage Alcohol Resource (BAR) Five-Day Advanced Certification Program, learning in-depth techniques about cocktail creation and spirits.
  • Completed the Court of Master Sommeliers Level 1 course to deepen my knowledge of wine pairings and guest recommendations.
  • Certified in Craft Bartending through the Artisan Beverage Institute, specializing in personalized guest service and unique flavor combinations.
  • Contributor to the Bartender Atlas online community, showcasing creative cocktail recipes and achievements in hospitality.
  • Member of the Mixology Professionals Network, collaborating with top industry experts on beverage innovations.
  • Completed certification in BarSmarts Advanced Mixology, staying up-to-date with the latest trends and cocktail techniques.
  • Member of Women of the Vine & Spirits, a growing community that empowers professionals in the wine, spirits, and hospitality industries.

Certifications

  • Bar and Beverage Operations Certification by framework
  • Barista Skills Training Certification
  • Certified Specialist of Spirits (CSS) by the Society of Wine Educators
  • TIPS (Training for Intervention Procedures) Certification
  • Customer Service Excellence Award 2015
  • Certified Protection Officer (CPO)
  • Advanced Wine and Spirits Management Certification
  • MBA Mixology Certification
  • Certified Barman by category
  • CraftBartender Spirits & Cocktails Certified by the International Bartenders Association (IBA)

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